Good and bad about trip

Favorite  thing was the entertainment. But was disappointed  jose &Patti didn't have a show in stardust theater. Saw them on last year's  cruise and enjoyed them very much.

Least favorite  was the way things were handled for the wheel chair service. I had ordered  one for my sister. Her first cruise. Apon  arrival, all went smoothly. The worker that helped us was wonderful. I was expecting a cruise member  to help us get off the cruise. It took us at least 5 different workers to direct us to the wheel chairs.  Once we found them, there was no one there to help us. My sister was lucky she was not traveling alone. I wheeled her off the ship. This was very difficult to do. When I finally  got to the gang plank I had alot of trouble getting her and chair up the ramp. There were at least 6 or 7 workers standing there dancing to the music. No one helped me at first. Then a girl worker finally helped me aft err she saw I was having trouble. This is not my first cruise.  Also took a excursion  to the beach, booked  with ship. The excursion  driver was so rude. He separated my husband from our group. He said bus was full. Only to allow 3 more people on our bus a few minutes  later. To say that I was upset is a under statement. 

Also as a silver  member I think we deserve better service. 

Also had a terrible experience  with colombian emeralds  store on board. I bought a Kabana bracelet  on last year's  trip with the dawn. I returned it, as it was damaged.  It took me 8 long months to get the credit on account. Had to contact bbb and attn. General  office. This store has a f grade with bbb. I called ncl last year for help. Told nothing they could do. I think ncl should remove this store from their ship.