Norwegian Dawn Cruise Review to Bermuda

Contributor Level: Purser

Experience
2-3 cruises

Review
1

Helpful Votes
2

2 out of 5

Norwegian never told us ship turned around after leaving Boston port!

Sail Date: May 29, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Suite

This is the second time our family has cruised from Boston to Bermuda with Norwegian, but this time it was on a different ship, the Dawn.

Our cruise left the Boston dock on Friday, May 29th, around 5PM, but we boarded the ship early at 1PM.  It was a gray and chilly day for this time of year (50s), so that made us even happier to be heading to a warmer place.  We enjoyed a nice buffet in the Garden Café, then explored the ship until our mini-suite cabin was ready.

We were very impressed with the mini-suite's layout and spaciousness for the three of us, especially the large balcony and convenient location (Deck 11).  Our steward, Edwin, kept our cabin immaculate throughout our stay.

That evening we enjoyed a wonderful dinner at Versailles Restaurant, then enjoyed some activities.  We turned in at around 10PM since it had been a very busy day.  At around that time, the cruise director made a sudden announcement that there was a passenger medical emergency and anyone willing to give O+ blood would be greatly appreciated (he sounded very stressed and upset).  Unfortunately, none of us had that blood type, so we couldn't help.

In the morning, we drew the curtain aside to expose the weather and were disheartened to notice that the weather was still gray and cloudy.  I stepped onto the balcony and was surprised how cold it was.  My son tuned the TV to the station showing our location on the map, and we were stunned to see that we were still off the Boston coast!  We ventured upstairs to the buffet for breakfast and overheard a passenger say that they turned the ship around last night due to the passenger emergency!  No announcement was made about this major incident, and I felt very upset that the captain would change our plans without even mentioning it (as passengers on a ship aren't we entitled to know where we are???).

Later on, an announcement was made that we would arrive in Bermuda at 8:30PM Sunday night instead of 10AM, and in order to "accommodate" us for this change we would stay docked overnight in Bermuda on Tuesday instead of leaving at 5PM.  Unfortunately, all Bermuda shops and activities stop at 5PM, so spending an extra overnight in Bermuda did NOTHING for us.  At the very least, NCL should have credited an on-board activity for us or a shore excursion.

The rest of our cruise was good, but it seemed like almost every activity we wanted to try involved a "fee" of some kind, even Bingo!  And now room service changes a fee of $7.95 per order, plus an automatic 18% gratuity.

We greatly enjoyed Bermuda (weather was great!), and it's a very easy island to get around.

Unfortunately, because of the way NCL handled the passenger emergency, I have NO INTEREST in taking this cruise, or any other NCL cruise, again.

Ship Quality
Ship definitely needs an overhaul! (rusty and worn)
Food and Dining
Excellent food and service (did not try the "cover charge" restaurants because the free restaurants were excellent)
Service and Staff
Edwin, our cabin steward, was terrific!
Entertainment
Was pleasantly surprised how excellent the entertainment was!
Onboard Activities
Most had a cost attached
Destinations and Excursions
Sail/snorkeling excursion was good
Cabin / Stateroom
Large bathroom and balcony, but mattresses were hard

Tip

We stayed in cabin 11056 on Deck 11 (mid-ship, very quiet)



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