If you like companies that don’t care about customer satisfaction cruise with Norwegian!

Item: Norwegian Breakaway
Rating: 3.4
Author: asollene88

Norwegian Breakaway Cruise Review to Caribbean - Eastern

asollene88

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.4 out of 5

Verified Review

12 Night Western Caribbean (New York Roundtrip)

Sail date: December 03, 2017

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 11740

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

Cruise line does not care about customer satisfaction, despite multiple customer inquiries and complaints (all about the same issues) they were still not concerned.

Embarkation

1 out of 5

We left about 3 hours late, which wouldn’t be a huge deal if you didn’t have to pay port tax on everything you buy. What’s the point of free food and drink if you have to pay for both for that long? We were already unhappy with the intinerary changes that were made without any compensation for He inconvience. How does a cruise line change your ports from San Juan to Port Canaveral and not think they owe you anything?

Ship experiences

Food and Dining

4 out of 5

The Buffett was unorganized and way too crowded. The “free” main dining options were good and the speciality restaurant were AMAZING!

Onboard Activities

2 out of 5

The shows were great but there weren’t many activities, the staff didn’t really try hard to get everyone in the “party” mood.

Entertainment

5 out of 5

All the shows were fantastic!!

Service and Staff

3 out of 5

All staff were nice and efficient but not very lively.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

New York, New York

1 out of 5

Disembarkation

5 out of 5

Let us off early. No confusion. No craziness.

1 Comment

Gwbigdog 2 years ago

Thanks for sharing your cruise with us.

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