Navigator of the Seas Cruise Review to Europe - Mediterranean

Contributor Level: Deck Hand

Experience
7+ cruises

Reviews
0

Helpful Votes
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2 out of 5

Terrible Navigator of the Seas

Sail Date: May 13, 2012

Reviewed: 4 years ago

Traveled As: Couple

Room Type: Balcony

Overall the ship was a huge disappointment. After sailing on the sister ship Mariner of the Seas I expected the same high level of service and quality that they had. unfortunately the Navigator fails in this. The ship is dirty in may public areas and even the art collection looks as if it has not been cleaned or dusted in a year. this is a shame since there are many nice pieces to admire. The Cafe Promenade had some sort of water line leak for several days and the floor was covered with water each time we came to the counter with towels just put out to soak up the water. The repair was finally made mid week. It seemed weird that it was all wet when we boarded on Sunday but I guess it was not their priority. The front Desk staff was somewhat incompetent in resolving a credit which was not placed on my shipboard account. The y asked me to bring them documentation and when I did so by going online and printing it they referred me to Crown and Anchor and said it was not the ships issue to resolve it but they would have to wait for RCCL. That was frustrating but the C&A did request a credit as a gesture of apologizing which I appreciated.

The worst part of the trip was a terrible stateroom attendant and the poor hard bed which left my back sore each day. Our stateroom attendant frequently did not make up our room until the ate afternoon even though we were up early and requested the room be made. He seemed to be indifferent to what our needs were and did the most minimum possible each day. We were very frustrated with this and if not for the fact we have had so many good cruises with RCCL (7 times previously) I think we might never sail with them again. I know we wont ever select this ship the NAVIGATOR is TERRIBLE just because of poor maintenance and low service standards in some departments.

Pros: Great Ports of call

Cons: Terrible Staff in some areas of the ship

Recommends Navigator of the Seas? No.

Ship Quality
The ship is just plain dirty and not kept up. There was much they could do to change this but no attention to detail in the public areas
Cabin / Stateroom
There were no lotions in this stateroom and its the first time I ever encountered this on RCCL. When we asked for some our stateroom attendant said they dont have that anymore but later brought us two small bottles which I suppose he felt would last for the week (they did not) The towes consistently had stains on them even though they had been laundered. 1 of the 2 robes which were placed in our stateroom actually did not even appear to be a RCCL robe? it was tattered and looked like it had been a personal robe left by a previous guest. The bed was particularly hard and uncomfortable. Usually they bedding systems are very nice but this time it seemed like a board.
Service and Staff
The stateroom attendants were not friendly at all. Ours in particular was not reliable and when we asked for an ice bucket it took 3 days of requesting before he actually brought it to us. Then he even refilled it one night with no glasses? When I tried to give him a coupon to use for our laundry he told me "oh no, you keep it until tomorrow . i will just put it in my pocket and might lose it" That was just typical for him I guess. everything we have come to expect on the service side at RCCL was undone by this single stateroom attendant. Every request although minor was met with "I don't know, let me see if I can" He was never able to just get anything done even when we asked for lotion it was a battle to get some which has always been a standard amenity for us. The dining and food service as well as Crown and Anchor staff were equally good. The front desk did not seem to care if they did or did not resolve customer complaints I noticed from other standing inline when I needed to a
Entertainment
average
Food and Dining
Windjammer and Main Dining room were just great! friendly staff and exceptional service


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