Never again! Poor service and cheated!

MSC Sinfonia Cruise Review to River Cruises - Egypt/Africa

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 9

Overall rating:

2.4 out of 5
MSC Sinfonia

South Africa, Mozambique

Sail date: March 05, 2018

Ship: MSC Sinfonia

Cabin type: Inside

Cabin number: 8187

Traveled as: Singles/Friends

Reviewed: 2 years ago

Review summary

If it were not for the excellent company of my girlfriends this would have turned into a nightmare. We thought that ghis was an excellent wat to celebrate us all turning 40 this year, but what a disappointment. Poor food and soft drinks included in price and drinks available for sale expensive and poor quality. The beverage packages are sly way to make you think you are saving whilst half the time the deals offered are not available. Manynof the staff members were surly and rude. To top it all off one our friends had irregularities with her cruise card being used to make purchases by someone else for large amounts of money . I have been on a few other cruises with other companies before which I found enjoyable. I can never recommend MSC to anyone.

Embarkation

3 out of 5
Average compared to previous cruises. Fairly smooth.

Ship experiences

Food and Dining

1 out of 5
Crowded, always queuing. Crockery in buffet area all plastic. Burger buns had mould on it- we reported it, but no-one seemed to be too concerned or even apologetic. Very little meat. Formal dining area was average at best.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Irish Pub

1 out of 5

Always smelled of smoke. Only one person serving at the bar. Even when only 2 people waiting for service waited for 15/20 minutes.

Onboard Activities

3 out of 5
Fitness center is okay..

Entertainment

3 out of 5
Performers were good and entertaining.

Children's Programs

No children

Service and Staff

1 out of 5
Very few waiting staff around to help on main deck at pools and buffet area and bars. Always had to go queue at bar or ice cream parlour. Waiting staff in formal dining area friendly and helpful.

Ship Quality

2 out of 5

Cabin / Stateroom

2 out of 5
Tiny, crowded. No place to hang wet towels. Initially had to ask for swimming towels, none provided.

Ship tip

Don’t go unless you like to spend your time in queues for food, drink, shopping, etc. Don’t buy the drink packages- its a scam. Everytime you trynorder something supposedly covered by your ticket the particular bar happens not to have stock or your package does not cover it..

Ports of call

Durban, South Africa

4 out of 5

Portuguese Island

4 out of 5
Beautiful port, beautiful bar and restaurant area, lovely beach. Poor service from MSC at bar and dining atea. Also never informed us there would be market with curios run by the locals. In fact gave the impression island is uninhabited and the only money to be spent was with MSC. Would have supported the local vendors rather.

Disembarkation

4 out of 5
Fairly efficient
Was this review helpful? 9

1 Comment

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.