Don't waste your time or money cruising on the MSC Sinfonia

MSC Sinfonia Cruise Review to Other (Asia/Africa/Middle East)

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 15

Overall rating:

1 out of 5
MSC Sinfonia

3 Night South Africa (Durban Roundtrip)

Sail date: April 08, 2016

Ship: MSC Sinfonia

Cabin type: Inside

Cabin number: 1958

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

1) Crew attitude (apart from waiters) rude, short and couldn't care less.
2) Food, (Was promised it would be amazing) was super average.
3) Prices all in US$. It becomes evident that MSC are going to wring every last cent out of you at any opportunity!
4) Drinking water, not available for free other than on deck 11. A sign on the deck 11 water dispenser saying that you may not fill your own water bottles due to hygiene means that you are forced to pay for clean drinking water by buying it or using mini bar water. 
5) Queues. Be prepared to queue for EVERYTHING and I mean EVERYTHING.
6) Entertainment, sub standard and bland. Staff have a no-care attitude, you can see they are just going through the motions.
7) Constant PA announcements mean that you are constantly bombarded by noise. When disembarking from the MSC Sinfonia onto Portuguese island there are disembarkation announcements every 15 minutes for 3-4 hours. Should you decide to stay behind on the ship you have to endure the same message over 16-20 times in the morning. Unbelievable!
8) Be prepared to be charged $1,50 for a Unicef fund raising initiative. Unless you specifically request not to be charged by MSC, they will dock the amount from your bill. Requesting that the charge be removed involves waiting in queues to get to a service consultant at reception. Surely this should be an opt IN service and not an opt OUT service? 

Overall, if you are looking for a relaxing and "different" holiday, I suggest you stay far away from MSC Cruises in South Africa. You would be well advised to spend your money elsewhere.
 

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5
Shabby, dirty, smelly and noisy

Ports of call

Durban, South Africa

3 out of 5

Island Of Mozambique (Portugese Island), Mozambique

1 out of 5
Was this review helpful? 15

10 Comments

Gwbigdog    2 years ago

Thanks for sharing your cruise.

drsel    6 years ago

Even Costa charges for drinking water

epicgoddess    6 years ago

What mainstream line charges you for water?!?!? 🤨. MSC is the only line I've heard about charging for water that isn't in a bottle.

racharld    8 years ago

Going on MSC (SA) for my third time now and have never experienced rudeness from staff or waiters. What I can agree on is the fresh water issue. They really need to do something about that. Add a flat water charge to the bill when booking and let everyone drink as much as they want. Q's are not really avoidable if you share a small space with 2000 people. Maybe you should then book a private yacht☺ There are better cruiseliners out there yes, but MSC is really not as sh!tty as you put it meneer. Peace

annielahoud    8 years ago

I can't say that I experienced this. Totally the opposite. I had smiles, helpfulness etc. For those that complain about the $1.5 donation and want it returned, I'm saddened. It won't kill to help a child or 2

laytonblue09    8 years ago

All I have t say is, Oh My!

BDRebel    8 years ago

The items you listed are experienced on many mainstream lines, however you have pointed out that MSC has taken it to an extreme. Thanks for your review.

noname111    8 years ago

Thank you for posting your review. It is discouraging to see this about MSC because we talk about trying it out.  The auto-donation for Unicef is unacceptable. Nothing against the organization itself, but you should not have to deal with having it removed from your bill when it never should have been added in the first place.

Bubba54    8 years ago

Thanks for the review.

Johngold    8 years ago

Thank You for the outline. I do not normally see reviews from that area and it was good to hear.