MSC Orchestra Cruise Review to Europe - Western Mediterranean

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

2 out of 5

MSC Musica- a huge disappointment!!

Sail Date: June 01, 2007

Reviewed: 7 years ago

Traveled As: Couple

Room Type: Balcony

The last thing we expected or wanted was stress and and aggravation along with our risotto, but that's what we received. The customer service on board with the tour desk and accounting departments in particular, is atrocious, as is the customer service back home when we tried to get refunds for tours MSC and I cancelled. I've taken six cruises and have never complained before, but MSC's arrogance and poor customer service has motivated me to say something.

Pros: nightly entertainment

Cons: customer service

Recommends MSC Orchestra? No.

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