MSC Musica- a huge disappointment!!

MSC Orchestra Cruise Review to Europe - Western Mediterranean

ScottG5

Contributor Level: Deck Hand

Experience: 4-6 cruises

Review: 1

Helpful Votes: 330

Overall Rating:

2.0 out of 5

Sail Date: June 01, 2007
Ship: MSC Orchestra
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago

The last thing we expected or wanted was stress and and aggravation along with our risotto, but that's what we received. The customer service on board with the tour desk and accounting departments in particular, is atrocious, as is the customer service back home when we tried to get refunds for tours MSC and I cancelled. I've taken six cruises and have never complained before, but MSC's arrogance and poor customer service has motivated me to say something.

Pros: nightly entertainment

Cons: customer service

Recommends MSC Orchestra? No.

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