Mixed Review

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 18

Review summary

Their newsletter said there were classes in the fitness center at certain times. We went, along with about 20 others, and were waiting for the class. No one came in to lead it. When asked at the desk (where they could see all of us in the room) they simply said they weren't having classes this week - despite it being in the newsletter and continuing to be in the newsletter daily. And they never even came in to tell us - we had to go out to ask! Very disappointing for Americans not to be able to get coffee and tea with lunch and dinner. ALso to have to buy water for those meals when a pitcher of water should have been available to us - they only had water, coffee and tea at breakfast and afternoon tes on some days. Didn't use lounges or bars except the evening we went ot the "chocolate bar " and ordered . They took our room card and after 10 minutes, when asked where order was they said it was coming. After 20 minutes, when asked again, they decided they didn't have the items! THe maps given out for the ports were such bad copies that you couldn't even read the street names, when they were even on the map and they had no markings as to where we would be docked on the maps to refer to. One time they charged for the map because it was printed on MSC paper. They also charged to shuttle into town and then didn't check for tickets, so those who didn't buy tickets got on without tickets while others paid 8 Euros ($12) for them! Their attention to detail is inconsistent. Some rooms got robes. Others didn't. Some times you got washcloths, other times not. Some rooms had towels rolled intoanimal shapes on turn down, others did not. Shows were all pretty much repetitious with different costumes, although quality of some entertainers was quite good.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: The ship was modern, roomy, clean and the cabin personnel and dining room wait staff were very good., ports were nice - although stays were too short in some (maybe 1 port should have been dropped)

Cons: MSC does not seem to care whether the info they give you is correct, they will not serve coffee or tea at lunch or dinner - no matter what, they will not serve a pitcher of water - you must buy bottles at a hefty price

Recommends MSC Musica? No.