They need to get their act together

MSC Lirica Cruise Review to Caribbean

Experience: 7+ cruises
Reviews: 2
Helpful Votes: 21

Overall Rating:

3 out of 5
Sail Date: December 01, 2007
Ship: MSC Lirica
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 8 years ago

Embarkation was disorganized, confusing, and lengthy. We had requested early dining, but were assigned late seating. That was changed, but we found ourselves seated on an aisle where the constant traffic of waiters, clattering dishes, and people bumping into our table made us feel we were on an expressway. Our waiter was overwhelmed (he was responsible for 25 guests) and when the food finally arrived, it was either cold, overcooked, or not what we had ordered. The Maitre'de made brief stops at the various tables and bellowed "Bon Appeitite". He shot looks of "don't give me any more complaints" as he quickly disappeared. We were tempted to tell him to give them a hand in the kitchen. Obviously, there are major issues in the kitchen. When we had an occasion to visit the reception desk, the girls were rude and condescending. I know the language barrier can be a problem, but a friendly smile would have gone a long way to soothe ruffled feathers. Our conversations with passengers either started or ended with complaints from the first day to the last. However, our cabin boys were wonderful. They always had a smile and were most eager to please.

Pros: The ports of call

Cons: Disorganized and lengthy embarkation, food issues, rude reception girls at desk

Recommends MSC Lirica? No.

Was this review helpful? 11

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