Miss Information & Contact Rule Changes
MSC Grandiosa Cruise Review to Europe - Western Mediterranean
Sail date: December 01, 2021
Ship: MSC Grandiosa
Cabin type: Balcony
Cabin number: 9151
Traveled as: Couple
Reviewed: 3 years ago
Review summary
The miss information and lack of knowledge from staff regarding all the paperwork needed to go on this European cruise was astounding. I had to call multiple times to get answers to confusing information on the MSC website regarding MSC Insurance vs Leisure Care Insurance, Types of Covid testing, Excursions w/ Green Pass, etc. Each time I called I would get a different answer and it was very confusing. And it made us not trust that we would be prepared to get on the ship. Can we say anxiety. They also changed the requirements for type of Covid testing the day before getting on the ship from Antigen to PCR but a supervisor let our group of 8 on with our paid tests. Another issue was not being allowed to buy souvenirs at some of the ports of call (except in duty free shops at the port). I suggest that the ship have an area onboard to have souvenirs from each port of call people can purchase. We have payed thousands to go on this trip and can't shop due to Covid Protocols. Mask Wearing ALL the Time. You would think after having multi Covid Tests and required All are Vaccinated that we could be on the ship without masks. It was over kill in our book. We are already in a Covid protected bubble. The ship was beautiful but the miss information has left us with a bad experience.Embarkation
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Cabin / Stateroom
Ship tip
Look at your drink package. Not all bars on the ship will honor it. Each bar seemed to have their own rules on what drinks were included.