GSingleton Cruise Review on MSC Divina on May 27, 2017

MSC Divina Cruise Review

GSingleton

Contributor Level: Purser

17 Days Till Next Cruise

Review: 1

Helpful Votes: 35

Overall rating:

4 out of 5

Sail date: May 27, 2017

Ship: MSC Divina

Reviewed: 7 years ago

Review summary

First Cruise with MSC. I sailed on the MSC Divina on 5/27/17-6/3/17. Overall my trip was great! And yes I would definitely recommend and sail with MSC and the Divina again. Let me start with what could be worked on: -I get that the ship accommodates different passengers from all over the world (which I was aware it would do) but to actually have to sit through hearing things said 7 different times can be frustrating. -The food in the buffet was too repetitive and often lukewarm at best. They could actually have the food sitting in heating trays instead of lamps or just plain serving plates. I heard several customers complain about this and it's an easy fix. Also I get that we are sailing on an Italian brand ship, but since the ship is sailing from the USA & trying to break into our market, more Americanized food could be included than hot dogs, burgers and fries. I enjoyed trying other cuisines onboard but they could benefit from more variety at the buffet. -Some of the employees I came across did not seem excited to help. I know as an American we have different views on what "good customer service" is than others. But if someone says thank you, you should respond. On several occasions, in the "Sports Bar" specifically, their were two severs that seem irritated every time my group came in for a bite to eat. And we tried to be nice and make sure we were polite and say thanks for everything and they ignored us each time. We just said ok, we are not gonna let this ruin our time. They may just be tired, and having a bad day. -Lastly, as mentioned by others on here, the shows are like pages of the same book. (All except the finale show) There should be more variety and perhaps a storyline for some of the shows. Everything involved an acrobat, different styles of dance and singing. All of which are great acts but with more thought, the shows can be better without all having the exact same formula each night. Now for the Good: -The ship is absolutely gorgeous and kept immaculately clean at all times. -I only went to the main dining room for breakfast once, but the service was on point. Everyone was attentive and we constantly had refills of beverages and our food came out hot and fresh. -The Starwalker- the Michael Jackson tribute show was absolutely amazing. Everything about it was on point. You cannot miss it. -My room steward Isabell (I believe). She was the sweetest. Even though she did not speak fluent English she never got frustrated or defensive since their was a language barrier between us. She really took care of us. -The drink voucher plan with the Fantastica package was a highlight. I had to force myself to use all of them by the end of the trip. They really came in handy. -The cruise director was very funny and a delight. He made us feel really comfortable during the whole cruise. -Some of the employees on board were pleasant and helpful when needed. A couple people at some of the bars went above and beyond to make us feel special. -There were ample things to do on board daily. So if you were bored it's your fault. -The internet was the best I've experienced at sea, and I've been on a few cruises. And it's pretty affordable and reliable. -I did not experience any rude passengers as others have complained about on here. Everyone was there to have a good time and pretty much minded their own business. The buffet operated as all ones I've been to in my life, so I didn't experience line cutting or none of that. So just be patient and enjoy yourself and you will be good. Again, I had a great time. I am really interested in trying one of the new ships coming to Miami in the near future. I hope they listen to some of our reviews and adjust these things to fit more in line with what cruisers in the American market come to expect on a cruise. Some things can stay different, but others need to change. But overall I think they are well on their way to being one of the best cruise lines!!!

12 Comments

kwillia1994 7 years ago

Thank you for the info! Have a great day!

Thumbs Up 1

Flag

Carina7 7 years ago

Glad to read this. I will be on her in 18 days and again over Thanksgiving and was getting nervous over these reviews.

Thumbs Up 1

Flag

alexia9899 7 years ago

they also played Ben Hur

Thumbs Up 1

Flag

harlyri11323146 7 years ago

Wondership , Fantistica is the same room as Bella, but you have a choice of early or late dinner specify before you sail, plus you get free room service, we only ordered a pot of coffee and dome danish at 730 am ,we called the night before, we sailed in feb, before the 12 drink special, they have drink and ice cream packages on there site and they are totally reasonable you,ll need your booking number to look up the price, enjoy we did

Thumbs Up 0

Flag

GSingleton 7 years ago

Yes @lwillia1994 they were. They played Ghostbusters(2016), Jason Bourne and I cannot remember the other films. They played movies nightly at 8:15pm and repeated the film at 10:45pm. ð

Thumbs Up 0

Flag

kwillia1994 7 years ago

Were they still doing some movies under the stars? If so, do you remember what was playing? 46 more days. Can't wait love msc divina! This will be our third trip.

Thumbs Up 2

Flag

GSingleton 7 years ago

Fantastica experience is the second level of rooms MSC offers and it comes with 12 drink vouchers per person included to use on whatever drink you choose up to $8.50. @wondership1107 you will enjoy it if you go in with an open mind and realize the beauty of being on vacation exploring exotic areas of the world. The ship is gorgeous and most of the people are friendly. The food was good for the most part, so I don't think there is anything to worry about. I read all the same reviews you have and like I mentioned in my review, there are some things they can change but they get most things right! ðð½ð¯

Thumbs Up 0

Flag

wondership1107 7 years ago

I'm cruising in Sept. I'm kinda nervous after reading so many different views and opinions about this ship. I hope that I will have a great time and can also comment on some of the more positives than negatives. Can someone please tell me what the Fant¡stica means? It's one my itinerary and not sure what all that means. This is my first time ever on a cruise. Thanks

Thumbs Up 3

Flag

alexia9899 7 years ago

meissawil-The vouchers with the fantastic pkg is 12 vouchers per person

Thumbs Up 1

Flag

meissawil 7 years ago

Fantastica package is that 11 drinks a day or 11 for the whole trip

Thumbs Up 0

Flag

GSingleton 7 years ago

@vagirl64 You will enjoy it ð

Thumbs Up 0

Flag

vagirl64 7 years ago

Thanks!! Me and my girlfriends are sailing with them in a couple of weeks!

Thumbs Up 2

Flag