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GSingleton Cruise Review on MSC Divina on May 27, 2017

MSC Divina Cruise Review

Review: 1
Helpful Votes: 27

Overall rating:

4 out of 5
MSC Divina

Sail date: May 27, 2017

Ship: MSC Divina

Reviewed: 7 years ago

Review summary

First Cruise with MSC. I sailed on the MSC Divina on 5/27/17-6/3/17. Overall my trip was great! And yes I would definitely recommend and sail with MSC and the Divina again. Let me start with what could be worked on: -I get that the ship accommodates different passengers from all over the world (which I was aware it would do) but to actually have to sit through hearing things said 7 different times can be frustrating. -The food in the buffet was too repetitive and often lukewarm at best. They could actually have the food sitting in heating trays instead of lamps or just plain serving plates. I heard several customers complain about this and it's an easy fix. Also I get that we are sailing on an Italian brand ship, but since the ship is sailing from the USA & trying to break into our market, more Americanized food could be included than hot dogs, burgers and fries. I enjoyed trying other cuisines onboard but they could benefit from more variety at the buffet. -Some of the employees I came across did not seem excited to help. I know as an American we have different views on what "good customer service" is than others. But if someone says thank you, you should respond. On several occasions, in the "Sports Bar" specifically, their were two severs that seem irritated every time my group came in for a bite to eat. And we tried to be nice and make sure we were polite and say thanks for everything and they ignored us each time. We just said ok, we are not gonna let this ruin our time. They may just be tired, and having a bad day. -Lastly, as mentioned by others on here, the shows are like pages of the same book. (All except the finale show) There should be more variety and perhaps a storyline for some of the shows. Everything involved an acrobat, different styles of dance and singing. All of which are great acts but with more thought, the shows can be better without all having the exact same formula each night. Now for the Good: -The ship is absolutely gorgeous and kept immaculately clean at all times. -I only went to the main dining room for breakfast once, but the service was on point. Everyone was attentive and we constantly had refills of beverages and our food came out hot and fresh. -The Starwalker- the Michael Jackson tribute show was absolutely amazing. Everything about it was on point. You cannot miss it. -My room steward Isabell (I believe). She was the sweetest. Even though she did not speak fluent English she never got frustrated or defensive since their was a language barrier between us. She really took care of us. -The drink voucher plan with the Fantastica package was a highlight. I had to force myself to use all of them by the end of the trip. They really came in handy. -The cruise director was very funny and a delight. He made us feel really comfortable during the whole cruise. -Some of the employees on board were pleasant and helpful when needed. A couple people at some of the bars went above and beyond to make us feel special. -There were ample things to do on board daily. So if you were bored it's your fault. -The internet was the best I've experienced at sea, and I've been on a few cruises. And it's pretty affordable and reliable. -I did not experience any rude passengers as others have complained about on here. Everyone was there to have a good time and pretty much minded their own business. The buffet operated as all ones I've been to in my life, so I didn't experience line cutting or none of that. So just be patient and enjoy yourself and you will be good. Again, I had a great time. I am really interested in trying one of the new ships coming to Miami in the near future. I hope they listen to some of our reviews and adjust these things to fit more in line with what cruisers in the American market come to expect on a cruise. Some things can stay different, but others need to change. But overall I think they are well on their way to being one of the best cruise lines!!!
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