MSC Divina Bed Bugs

We are family of 4 took MSC Divina cruise on 08/13-08/20 and it turned out to be the most disgusting experiences of our traveling history. The cabin had a strong urine smell and was bed bugs infested. Due to bed bugs infestation my family was bitten with me being the worst case, I had over 50 bites on my hands, arms, neck and back. They became swollen and looked repulsive.Spending a cruise in a bed bugs infested cabin is not my idea of family vacation. We even saw live bed bug crawling on our bed and took picture.It was brought to the customer service attention on the cruise and after bed bugs infestation was confirmed by MSC staff we were moved to a another cabin on 5th day of our cruise, after packing all our belongings and sending most of our clothes to laundry service. The rest of the cruise we spent itching and terrified of bringing bed bugs with us to new cabin and then home. The entire cruise became a bed bugs nightmare due to MSC Cruise line inability to maintain clean and healthy environment for its passengers. We were unable to resolve this with ship's customer service as they referred to bed bugs infested cabin as inconvenience and apologized for it. Bed bugs in your bed is not inconvenience, it's a disgusting, filthy  disaster, not to mention a serious health hazard. If you ever have to spend your vacation with bed bugs ( I hope you don't and one way of avoiding that would be NOT purchasing MSC Cruise) you would understand the frustration. On the ship we were advised to contact MSC post cruise customer service for the resolution. I sent them an email on August 21st 2016 , but no response. I sent a second email on August 23rd 2016.On October 17th we finally received a letter from MSC customer service representative Mr. Michael Gold with a letter stating MSC Cruise line sincerely regrets that we had bed bugs and release form with 50% future cruise credit certificate offer. Future cruise, Mr. Gold? With Bed Bugs? Really? I don't think so. Dear cruisers don't go through what we went through. Choose another cruise line.