MSC Divina Cruise Review to Europe - Western Mediterranean

4-6 cruises


Helpful Votes

1 out of 5

Do Not Use This Cruise Line!

Sail Date: September 02, 2015

Reviewed: 11 months ago

Traveled As: Large Group

Room Type: Balcony

My entire family took this cruise line Sept. 23rd out of Barcelona 2015. The ship was beautiful but that was the only part of it that was enjoyable. 90% of the staff was either rude, unfriendly, ignored you, or in 1 case, was racist. The staff acted annoyed to have to help you. The food was middle of the road. We have taken 4-5 cruises as a family over the last 15 years and always rave about the food and the servers at dinner and usually gain 10 pounds. We barely made it to half the set dinners, we did not enjoy our rude server, and some of us lost weight because the buffet was just a cooled off version of either the same stuff every night or were leftovers of dinners on the menu. And the servers in the buffet seemed annoyed to even have to take an order. We all were so disappointed in this cruise line that we will never use it again. My husband & I went to the cigar/smoking lounge the first 4 days and although not super friendly, the woman in there served us without issue and took our orders regularly. On the 5th night we went in with a friend who is an african american and she completely ignored us, giving us dirty looks. She went so far out of her way as to serve the tables on either side of us while completely ignoring us. All she would do was switch out the ashtray, multiple times in about 15 minutes which was almost to bring more attention to whatever she was trying to project on us. After that night she continued doing the same rudeness. She never helped us as she had in the beginning. It was very uncomfortable and very obvious to our friend. 

READ THE REVIEWS ON THIS CRUISE LINE BEFORE SPENDING THE MONEY!!! We did not and it was a real bummer. :( Very disappointing. 

Cabin / Stateroom
The ship was beautiful. It was the staff that was horrible. Most of them at least. Our room attendant was the best staff member on the whole ship. A few others were pleasant too. The other 100's were not.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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