Hell on board ship

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 6

Review summary

We were very excited and had no expectations but when we got to our stateroom (5501) we noticed a smell that was likened to gear oil/diesel in the room which gave my wife a headache after about 10 minutes in the room that wouldn't go away. We informed guest services and they said that they would look into it. (All someone did was to air out the hallway for a couple of hours and say everything was fine) We returned to the room after they said it was okay and after about an hour my wife's headache got worse from the fumes. They found a room for us the following day that someone else had asked to be moved out of (stateroom 2120) and my wife's headache started to go away around 1500 hours, Day 2 of the trip while we on Cococay Island. We went to our new stateroom around 0100 to sleep and at 0300 a purge pump went off that was so loud it sounded like having an engine running next to the bed. At around 0400 I decided to call guest services and have them find out the cause of the noise and when security came to the room they immediately called guest services to tell them that the noise was so annoying that no one could sleep in the room under those conditions. The noise persisted until 0615 and there weren't any viable staterooms available until after 0900. So on Day 3, when we were suppose to be touring Nassau, we moved to a new stateroom (9582) and didn't start touring until after 1200 hours. At around 1400 hours it started raining like hell on Nassau so we started heading back to the ship and during the process my wife slipped and fell hurting her arm and buttocks so Day 3 was a bust but we tried to recover from it by going to one of the onboard shows at 1930 but when we returned to the stateroom there was a god awful smell of cleaner and deodorizer in the stateroom, the stateroom door was left open, and that prohibited me from being able to sleep in the room because it set off my asthma so I left the room door open and opened one of the outside ship doors to air the room out so I could go to sleep but after 2 hours of airing it out I decided to just go to the onboard bars to drink myself to sleep but when I returned to the room at 0230 the odor was still lingering in the room. I could enter the room but could not sleep because the smell of cleaning solution still was in the room so at 0750 I went down to guest services to talk to the manager and at that point I just wanted off the ship. We spent more time moving from room to room and talking to guest services that we couldn't really enjoy ourselves. There weren't anymore staterooms to move us to but if they had one empty we would have had four staterooms in 4 days. When you are onboard ship you are at the mercy of what rooms are left empty and they were vacated for a reason so you go from bad to worse. Tips: If you don't receive a package in the mail that has reference to onboard credit or coupons you won't be getting anything during your cruise so don't bother asking for them. You will be paying gratuities per day, per person no matter if your trip was spoiled like ours. The excursions that they offer won't meet your expectations based on the price of the excursion, always expect to get less for your money and your trip will go smoother. If you like to drink, always get there drinking packages but be aware that you have to pay around $220 per person over 18 years of age that is in your stateroom. If you can get an all inclusive trip, with prepaid excursions, your trip will be great because you know upfront what your costs are going to be. Do not get any rooms on Deck 2 especially not room 2120. Try to stay away from rooms on deck 5 around the 5501 area because there is a crew door that can leak fumes into your stateroom. If you have any medical condition, lets say asthma, inform the guests relations and porter not to use harsh chemicals in your room that would exacerbate your condition. We won't be going on any more cruise ships because they are a waste of money for someone who can entertain themselves and plan out their own activities. This trip was the worst that we ever had and we have had some real bad ones like spending 10 days in a Military terminal waiting for space A flights that never appeared.

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