Just not as good as our last Oceania cruise

Marina Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

3.0 out of 5
Verified Review
10 Night Regal Routes (London To Copenhagen)
Sail Date: June 14, 2016
Ship: Marina
Cabin Type: Suite
Cabin Number: 10052
Traveled As: Couple
Reviewed: 1 year ago

It just seemed that everything was a level below our last cruise on Riviera. Started with being given incorrect pier information (and had to walk to correct one pier). When this information was shared with appropriate folks, there was no apology and wonderment about what they were supposed to do with this information. Many of the more administrative types (concierge, reception, etc) were younger and seemed to not quite understand what good customer service looks like. Food was not quite as good and the dinning room staff seemed to be out of sync. Food portions in the special restaurants seemed skimpy. Ordering a simple cocktail often took three conversations with wait staff and then took a long time to get the drink. Entertainment not as good. Shower handle broke off from the wall and took two days to fix. Lots of little things that made us question whether we really got what we paid for. Will consider another cruise line before going back on Oceania

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Beds too soft. Bring at least one adapter. Took us 2 days to get one.

Ship Tip

Recognize that London and Copenhagen are just your boarding and disembarkation points...

1 out of 5
Don't do Paris excursions. Too much travel for short time span. Do Normandy.

Amsterdam, Netherlands Did not visit port

Do Hop On Hop Off bus. Cheaper and can see more that what excursions offer.
3 out of 5
Do Hop On Hop Off bus. Cheaper and can see more that what excursions offer.
5 out of 5
Do the RIB excursion. Great fun.
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