Marina Cruise Review to Europe - Northern Europe

Contributor Level: Purser

4-6 cruises


Helpful Votes

3 out of 5

Just not as good as our last Oceania cruise

Sail Date: June 14, 2016

Reviewed: 11 months ago

Traveled As: Couple

Room Type: Suite

Cabin: 10052

It just seemed that everything was a level below our last cruise on Riviera. Started with being given incorrect pier information (and had to walk to correct one pier). When this information was shared with appropriate folks, there was no apology and wonderment about what they were supposed to do with this information. Many of the more administrative types (concierge, reception, etc) were younger and seemed to not quite understand what good customer service looks like. Food was not quite as good and the dinning room staff seemed to be out of sync. Food portions in the special restaurants seemed skimpy. Ordering a simple cocktail often took three conversations with wait staff and then took a long time to get the drink. Entertainment not as good. Shower handle broke off from the wall and took two days to fix. Lots of little things that made us question whether we really got what we paid for. Will consider another cruise line before going back on Oceania

Cabin / Stateroom
Beds too soft. Bring at least one adapter. Took us 2 days to get one.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining
Le Havre (Paris), France
Don't do Paris excursions. Too much travel for short time span. Do Normandy.
Zeebrugge (Bruges), Belgium
Amsterdam, Netherlands Do Hop On Hop Off bus. Cheaper and can see more that what excursions offer.
Bremerhaven, Germany
Do Hop On Hop Off bus. Cheaper and can see more that what excursions offer.
Kristiansand, Norway
Do the RIB excursion. Great fun.
Goteborg (Gothenburg), Sweden


Recognize that London and Copenhagen are just your boarding and disembarkation points...

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