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charmlady Cruise Review on Liberty of the Seas on Sep 16, 2018

Liberty of the Seas Cruise Review

Reviews: 3
Helpful Votes: 83

Overall rating:

3 out of 5
Liberty of the Seas

Sail date: September 16, 2018

Ship: Liberty of the Seas

Reviewed: 6 years ago

Review summary

I was on liberty OTS 9/16/18 sailing. I’ve sailed many times (over 30 cruises, 9 with royal). I noticed several things that just weren’t up to royal standards on this sailing. Since this was my first sailing on liberty, I don’t know if it was just this sailing or this ship. I am a diamond member, so I board early 1130ish). Went to windjammer to eat right away, before checking out our cabin. Much to my surprise, at 1230, our cabin wasn’t ready. I’ve never had this occur in a Royal ship! They finally let people to their cabins to deck 8 to their cabins, so we figured ours was ready. Wrong. Door was wide open. Bed not made bathroom not cleaned. Finally after flagging someone down they said they would get it done, so we left, and came back around 3. Bed made, bathroom still nasty (black ring around toilet, urine smell in bathroom). Again, called housekeeping and was told our cabin steward went on break. What kind of cabin steward goes on break as passengers are boarding? Don’t they usually greet you? Finally after sailing, our bathroom got cleaned, but we practically had to scream to get it done. Not a great start to the cruise. Mind you, this was balcony cabin so not the cheapest cabin! We also had MyTime dining and I think the wait staff is not very receptive or maybe its because of the automatic tipping RCCL has gone to. One evening, we were seated and were ignored for 15 min while tables in either side of us that came in after us where waited on, (came in after us), we finally just left and went to windjammer. They called us the next day to find out why we left. They were very apologetic but it shouldn’t of happened to begin with. We did eat st chops grille in the 2nd evening and the service and food far exceeds anything you will find in any of other restaurants. The best steak I’ve ever had (that’s saying something since I’m from Texas). Overall nice cruise- but the level of service by cabin stewards, bar service and wait staff left much to be desired. Ship is in good condition and is nice layout, but wasn’t impressed by staff. I doubt I’d cruise on liberty again, although of course I’ll be cruising royal again.
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