Horrible, Horrible, Horrible experience (1st and last cruise)

Liberty of the Seas Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 55

Overall rating:

1 out of 5
Liberty of the Seas

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: October 30, 2016

Ship: Liberty of the Seas

Cabin type: Balcony

Cabin number: 9686

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Started with standing outside in the Texas sun for 3 hours on concrete because "their check-in systems was down."  If the process was important to them then they would have had a backup.  Guarantee that if the bar register when down, they would have a backup for collecting money.   Ambulances had to come to cart off some of the elderly that couldn't stand for 3 hours in the sun.  My knees, ankles and hips hurt for 3 days.

 

Elevators were so packed the first 3 days that had to take stairs.  Fitbit had me around 30 flights of stairs per day, so my hamstrings hurt until day 5.

 

Lines, lines, lines....Almost everything requires standing in lines.   On day 2, I even stood in line at customer service only to find I stood in the wrong line and had to go to the back of another line......Customer service, an oxymoron.

 

My wife was feeling nauseous and asked to be seated for breakfast so that she didn't have to look at the waves stating that the "waves were shaking the boat".  The waiter started singing, "The waves are shaking, the waves are shaking,...." until I mumbled "Not funny,."  My wife rushed upstairs shortly afterwards to toss breakfast.

 

Nickel and dimed to death.  Felt like I was trapped for 7 days in a time-share sale.  Not allowed to fill up water bottles at the water station (their plastic cups only) so had room service deliver 4 water bottles per day at $5 per bottle for my wife who medically is required to get a certain amount of water each day.  

 

Decided to try the buffet one night.   I wanted to sample sushi and took 1 morsel from 5 different rolls to try and then got scolded "Limit 2 pieces only"....Seriously?....Who eats just 2 pieces of sushi?

 

I could go on with 2 dozen other things.....

 

The one positive is that I lost 6 pounds on the trip due to all the stairwork and my wife lost 5 pounds....

 

Ship experiences

Food and Dining

3 out of 5
The dinners were good in the dining room, but the buffet was horrid food, no seasoning (like a Luby's) and sits under lights until someone finally picks it.

Onboard Activities

1 out of 5
I liked the selection and had planned on doing 2-3 per day, but was so frustrated by day 2 with being nickel and dimed that I went on strike and refused to spend any more money.

Entertainment

3 out of 5
Lounge singers were lounge singers and enjoyable. The show we saw (Saturday Night Fever - The Musical) had technical problems and had to stop half way through for about 20 minutes to fix.

Service and Staff

5 out of 5
The crew members are exceptional, most of whom provide exceptional customer service. The problem is with the management and the policies that the crew have to enforce such as no water bottles or no more than 2 pieces of sushi, etc.

Ship Quality

1 out of 5
We think there was a problem with the ships stabilizer. A message therapist said that the shimmy in the ship began 2 weeks ago. For a while the ship would slip to the left 3 times then back to the right 3 times which made folks walking look drunk and if you sleep on your side, forget it. On the trip back it was just a left-right shimmy.

Cabin / Stateroom

5 out of 5
Our cabin steward was a rock star and provided amazing service. He was the only positive on this miserable trip.

Ship tip

Don't do it. Life is too short to be miserable for 7 days.

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