ADA - refused to assist

Easy and fast check in.  Food was good - not great.  Entertainment ok for free, not great.  Cruise Director is boring and has no personality.  Wait staff, room steward, everyone on the ship that I came in contact with was friendly and very accommodating.  Our cabin 6686 on the aft port side was just below the hot tub.  We had a constant flow of dripping water on our balcony rail.  As women, this was a problem.  Other than that the room was great.  Our air conditioning worked very well. Our refrigerator also worked well and that is usually not the case.

There is a constant barrage of selling and costly add ons everywhere you go on the ship.  There is less and less to do that doesn't have a cost applied.  

I understand that they are in the business to make money but it is overkill.

Here is why I gave such a low rating.  I love cruising, I have 6 more cruises booked on RCCL.  I have taken 21 cruises on RCCL, however if I have another experience during disembarkation I will no longer be able to cruise with them.  I am handicap, and walk with a cane, I have a handicap sticker.  My disability is not always visible.  I can not walk long distances, stand for any length of time or go down stairs.  The first person I came in contact with when I left the ship was very kind and let me use the elevator.  Usually I am pulled out of line to sit while my cabin mate goes through the lines and I join them when they are near customs or they let us both go directly to customs.  When I asked for assistance I was told no, I needed to have a wheel chair to qualify.  I was told this by 3 women, they all confirmed that they do not follow ADA requirements unless you have a wheel chair.  One lady gave me her name, she said it was Joan but she did not have her name badge. I did not have the other's names but I do have a witness. Fortunately I was able to recover quickly and only had mild pain for the next two days.  They may be right and I'm wrong but I don't think so.  I was not able to find any information in my cruise contract or my documents that require you to have a wheel chair to qualify for ADA assistance.