Big Disappointment

Grandeur of the Seas Cruise Review to Caribbean - Bahamas

Contributor Level: Third Mate
Experience: 4-6 cruises
Review: 1
Helpful Votes: 20

Overall Rating:

1 out of 5
Verified Review
8 Night Bahamas (Baltimore Roundtrip)
Sail Date: January 16, 2016
Ship: Grandeur of the Seas
Cabin Type: Oceanview
Cabin Number: 2582
Traveled As: Couple
Reviewed: 2 years ago

First let me say that this was to be our 3rd cruise on Grandeur of the Seas.  We love this little ship and it's friendly staff.  Sadly, one day before we were set to leave my husband went into Congestive Heart Failure.  We never went!  Later in the week, when my husband was better, I called the Travel agency.  The representative was lovely.  I explained that I did not expect any refund but wondered if I could get the Crown & Anchor points.  She called RC and was told NO.  You only get the points if you actually cruise.  I think this is harsh.  It costs RC very little to award these points.  They only get you a free drink or boarding priority.  It cost me $1500.  Not a good way to build Loyality.

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