Grandeur Still Needs Help After Drydock

Grandeur of the Seas Cruise Review to Europe - Eastern Mediterranean


Contributor Level: Deck Hand
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

2.0 out of 5
Verified Review
11 Night Greece & Turkey (Venice Roundtrip)
Sail Date: June 11, 2012
Ship: Grandeur of the Seas
Cabin Type: Inside
Traveled As: Large Group
Reviewed: 5 years ago
We were expecting a pristine ship having just come out of dry dock and a refurb just two weeks before, but walking the promenade deck, rust was everywhere, windows needed replacing as they were fogged up and it didn't look "refurbed" at all from the outside. The rooms however were obviously re-done and they looked better. Flat screen TV's and information monitors near the elevators were a nice touch as was the centrum shows. The addition of specialty dining was also nice except for CHOPS. There the noise from the centrum made dining not so enjoyable.

Food and Dining

5 out of 5
Food was always warm, choices OK and the staff superb and the violinist and guitar music was always a great night.

Entertainment

3 out of 5
One entertainer missed the boat due to weather, the Beatles review was good, the others, so so... The ships singers were not among the better ones we've had on other cruises.

Service and Staff

1 out of 5
Guest services lied to us about their security staff stealing my wife's prescription sunglasses and Eric couldn't handle a problem in a timely manner. We spent too many days trying to sort things out.

Ship Quality

3 out of 5
She needs a LOT of work in public areas like the promenade.

Cabin / Stateroom

3 out of 5
A bit cramped, shower way too small, but everything you need sans refrigerator.

Pros: Good Food

Cons: Terrible Guest Relation Staff

Recommends Grandeur of the Seas? No.

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