Disaster-Did manage to have some fun moments inspite RC's efforts to destroy my vacation

Explorer of the Seas Cruise Review to Europe - Western Europe

Cruises: 7+ cruises
Review: 1
Helpful Votes: 10

Overall rating:

2.9 out of 5
Verified Review
Explorer of the Seas

7 Night Dutch & French Adventure (London Roundtrip)

Sail date: October 18, 2019

Ship: Explorer of the Seas

Cabin type: Balcony

Cabin number: 7624

Traveled as: Couple

Reviewed: 11 months ago

Review summary

Never so glad to be home from the cruise to HELL-Sailed on Celebrity and 3 international cruises -all wonderful-Expecting this to be the same Had many cruises in years past, never a bad experience After returning, called Post Cruise and customer service - at best, cavalier attitude-Who cares-RC reserves the right to trash your vacation at a moment's notice-I think they owe us some compensation We have a cruise reserved with RC in July-not sure if I can stomach the thought of dealing with them again

Embarkation

2 out of 5
No wheelchair as requested with

Ship experiences

Food and Dining

4 out of 5
Food is very good to ok

Onboard Activities

1 out of 5
Could not see ice show - due to show schedule on a late port time-When we were at sea we could not be admitted "not the right letter on sea pass

Entertainment

See comment above-just another disappointment

Children's Programs

no children-but PLENTY OF THEM ON BOARD-

Service and Staff

4 out of 5
Very good service from wait staff and room steward

Ship Quality

4 out of 5
Nice ship

Cabin / Stateroom

4 out of 5
Nice size and clean

Ship tip

Told our port time were adjusted-hours late into port-due to reduction in speed because after this sailing ship was going into dry dock to work on the stabilizers!! RC refuses to take responsibility -chose this itinerary because of port times-They do in advance that this ship needed maintenance-Ruined the cruise-they mentioned safety - how safe is it to board thousand of people onto a ship that could not sail at a normal speed-

Ports of call

Hamburg, Germany

1 out of 5
Everything closed in Germany on Sundays-BAD choice to sail on a Friday and first port -Hamburg-all stores, etc. closed-just the start of RC cruise to disaster

Rotterdam, Netherlands

2 out of 5
Changed port time -Had very little time to do anything -Supposed to be in port from 1000am to 900 pm -Had excursion AMS on your own - They cut that short by one hour (bus trip) after not even getting off ship until after 1 PM

Amsterdam, Netherlands

3 out of 5
Could walk to port - took public trans -actually did more in this port with short time than the longer time we were supposed to have in Rotterdam

Le Havre (Paris), France

1 out of 5
Late by two hours-RC sent message in Sept that we would be late-of course only late because of ship maintenance needed-I was planning to drive to Omaha Beach - Barely made it to car rental in time-service desk was able to call and ask them to stay open during their lunch-was told taxi's would be waiting-NOT-free for all Had to fight my way into the taxi-did't want to take only 2-grabbed some other people and forced our way into the cab-The people in the taxi also heard about the dry dock situation-as did several other passengers we later met

Disembarkation

3 out of 5
at least it was organized
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