The cruise was awesome the ship and staff were #1!! The excursion that we booked for Cienfuegos city was a nightmare!! Our guild didnot show and I call the # and didn't get any help!!!!

Item: Empress of the Seas
Rating: 4.5
Author: monalkelley

Empress of the Seas Cruise Review to Cuba

monalkelley

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

4.5 out of 5

Verified Review

6 Night Best Of Cuba (Miami Roundtrip)

Sail date: March 11, 2019

Ship: Empress of the Seas

Cabin number: 8517

Traveled as: Large Group

Reviewed: 5 years ago

Review summary

The ship and staff were awesome... the Cinfuegos City tour was awful if you get off the ship there go on you one or book with the cruise line... guild was not there and we called and were told he was!!

Embarkation

4 out of 5

good

Ship experiences

Food and Dining

5 out of 5

The staff were are excellent.

Onboard Activities

5 out of 5

Pool, Shows, dancing

Entertainment

5 out of 5

Awesome

Children's Programs

5 out of 5

N/A

Service and Staff

5 out of 5

Enrico #1, Diemerson #1, Head waiter Domaick#1, Pool bar Jame and Kelly in dining room Room steward Goose was awesome the hole ship was very good.... Lot better then the last cruise in Jan.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Bed could have been update but very clean

Ship tip

Book all excursions with the ship!! very disappointed with shore excursion. the one day in Cienfuegos our guild did not show up!

Thumbs up

Ports of call

George Town, Grand Cayman

5 out of 5

CIENFUEGOS, CUBA

1 out of 5

Booked with cruises.com and had a very bad day the guild din not show up and I payed for two people on this tour lost a lot of money and a whole day of my trip.....

Thumbs Up 1

HAVANA, CUBA

5 out of 5

loved it. Yes and the guild did show up but 15 min late but made up for it with a great tour..

Thumbs Up 4