cruzinchicken Cruise Review on Emerald Princess on Feb 14, 2018

Item: Emerald Princess
Rating: 3
Author: cruzinchicken

Emerald Princess Cruise Review

cruzinchicken

Contributor Level: Purser

Review: 1

Helpful Votes: 7

Overall rating:

3 out of 5

Sail date: February 14, 2018

Ship: Emerald Princess

Reviewed: 6 years ago

Review summary

The good points are that there is plenty to do, the destination expert and lectures were informative and entertaining. The cruise director and staff were also great. The problem was that the low morale and poor quality of service from much of the staff. Most of the ship had a we don't give a crap vibe. The exception was the staff at the International Cafe. They were always smiling, friendly and helpful. The waiters and staff at Crooners could not be bothered. On the pool decks you would be more likely to find a unicorn than a waiter. The ones that were there could usually be seen talking to each other on the sides well away from any passengers. Other times we felt rushed. We showed up for the pub lunch a little after 1Pm. The event was supposed to last until 2. At about 1:30 they started tearing down the decorations. We had to ask about 6 times to get our desert. Afternoon tea was not much different. Our room steward did the bare minimum. We had to request to have the floor vacuumed and the window and mirrors were full of smudges from previous cruisers. I have been on other 4 Princess ships and service has always been great.

cruzinchicken Cruise Review on Emerald Princess on Feb 14, 2018

Overall rating:

Review summary

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