Fell short of expectations

Organization -

missing vouchers, pre tour chaos esp in Ketchikan , docked at furthest port each time, late arrivals and tour owner not notified in Juneau and saw part of Butchart Gardens in the dark, specialty dining a disappointment to passengers early in the week, change of drop off at airport far away, etc. Perhaps crew wasn't working together or working for the passengers. Cruise got on wrong foot with the 24 hour cruise which came in that morning. It did not feel like a Princess cruise and I was so looking forward to sharing the Princess experience with my sister. Fortunately, some standouts saved the day!