Sail Date: August 31, 2013
Reviewed: 3 years ago
Traveled As: Couple
Room Type: Inside
I was traveling with my sister so we had separate bills. They continuously messed up the charges and I had to stand in line several times to get it corrected. The morning we got off the ship when we had to swipe our Key to the World card they wouldn't let my sister off the ship bc it showed that her credit card wasn't good. She took care of it while I sat in line with the luggage waiting, delaying our express dis-embarkation process that we had chosen so we could catch a flight. Later we found out that they had charged her card with a bunch of my items AFTER I had gone to customer service TWICE during the week and stood in line to get it straightened out!! It seemed to me that many times if you asked a question you got conflicting information from employees. It didn't seem to matter what the topic was. The thing I love about cruises is how easy they are. You don't have to worry about where to go, how to get there, directions, etc. These mistakes were a big inconvenience that interfered with my experience. They need to tighten up on that end.
One morning we were sitting in the Cabanna dining room reading and waiting to eat breakfast. The buffet wasn't open yet bc it was early. Employees were coming into get ready. This is a walk through restaurant so it's not closed off. There are many open sections set up exactly the same that wrap around the front two sides and front of the ship for buffet dining. While we were sitting there an employee came up to us and said they were going to have a meeting and we needed to move. I have to tell you that pissed me off. There were 10 other sections just like the one we were in and they made US move! They could just as easily have moved and let their guests enjoy the morning.
I love the adult only areas. There are a lot of them and sufficient room. They were never crowded and we were there on a holiday week. There is one pool area with a swim up bar and a hot tub that butts up to the glass wall overlooking the ocean. It's right on the other side of the main pool and fast food restaurants so it is somewhat noisy. The other two areas with pools are wonderful. Kind of hidden away and very quiet. We read, ate, drank and slept there all day on sea days.
Something that was different than other cruise ships I've been on that I didn't care for was that all exterior and "open" areas such as pool decks, adult pool areas, outdoor restaurants, etc. were not "open" but enclosed with glass panels. I didn't like it bc it was pretty warm when the sun was out bc there was no breeze. It did shield wind but I would rather have had a nice breeze. The glass panels are together like a window with only a two inch break at the end of each deck section so there wasn't much air flow. I found that odd for tropical location cruising....?
All in all, Disney is the way to go. They do most everything first class. I won't go back to the other cruiselines. Disney ships are beautiful. The public restrooms are first class and decorated beautifully. The Disney "Magic" is imposed in the ship in a very subdued way. Not "in your face" at all. For example, our shower curtain was a beige linen with a gold embroidered nautical and when you looked closely you could see Mickey ears in the pattern. You didn't even notice unless you really looked at it. Then you start noticing little hits of Disney everywhere you go but very subdued. I can't say enough how beautiful the ship is and very clean. There are ups and downs with every vacation experience and Disney wins by far in comparison to other cruises that I have experienced.
We didn't have children with us so we didn't pay much attention to the kids activities. All I can say is that you really don't have to interact with kids at all on a Disney cruise if you don't want to. They pay a lot of attention to the fact that the adults are the ones paying and they do a lot to make us happy!
The entertainment was wonderful although we missed one show bc there were no seats. I don't think that should happen.
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|Ship Quality||Excellent, beautiful, clean, maintained|
|Food and Dining||I like more "simple" food so this is just my personal opinion. It was pretty gourmet type food.|
|Cabin / Stateroom|
|Service and Staff|
|Destinations and Excursions||I could have done without Mexico. This is my 2nd visit and I wasn't impressed either time.|
If you're an adult and want adult only pool, sunbathing. Go to deck 13 front. Beautiful, quiet, bar server bringing drinks and I think many people don't discover it bc the elevators only go to floor 11 and then you have to get off and take another elevator. So nice! Not crowded.