We are currently on Discovery Princess and it has been nothing but problems with the Medallion and App. We have had problems making reservations and ordering drinks in person as well as online. They need to get this figured out and quick!

Item: Discovery Princess
Rating: 2.1
Author: laurie7812

Discovery Princess Cruise Review

laurie7812

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Overall rating:

2.1 out of 5

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: November 26, 2022

Ship: Discovery Princess

Cabin type: Balcony

Cabin number: D203

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Once again this is day 2 so I can only comment on the fact that the Medallion and App do not seem to work well, which you need for food and drinks! I will update at the end to see if there is any improvement in these areas.

Embarkation

1 out of 5

Please work on adding signs that tell people which lines they should be in. This was chaos and why schedule a check in time if you won’t let people board until a group is called?

Ship experiences

Food and Dining

1 out of 5

So far we have only been fortunate with 1 meal and that was because it was a specialty restaurant. You better schedule EVERYTHING in advance because their app does not work most of the time. We got our lunch order 1 1/2 hours after ordering and ended up going to pick up the cold order ourselves. Lines are long in most areas and I refuse to do a buffet.

Onboard Activities

3 out of 5

Only day 2 so hard to give full review. We are really looking forward to tonight’s show!

Entertainment

3 out of 5

Service and Staff

1 out of 5

Day 2 so I sure as heck hope we see changes! Our room steward has been great. The staff at the specialty restaurant was great. It is difficult to get assistance and service anywhere else so far!

Ship Quality

3 out of 5

New ship and very beautiful. All main lounges and table areas are so impacted and they just don’t seem to have enough staff to keep clean.

Cabin / Stateroom

4 out of 5

Ship tip

Wait until they figure out all of the bugs with their app and Medallion to book.

Thumbs up

Ports of call

San Pedro (Los Angeles), California

1 out of 5

Disembarkation

1 out of 5

7 Comments

javawoody 2 years ago

Interesting

Thumbs Up 0

Flag

willwork4cruz 2 years ago

You don't have to order food and drinks on the app. You can still get up from your lounge chair and go get it or ask one of the roving bar waiters to bring you a drink just like every other cruise line. The apps not great but I didn't have many problems once I got used to it. Sometimes you have to log out and log on.

Thumbs Up 1

Flag

1960cruiser 2 years ago

Thats odd with all these issues. I was on that ship back in May and had no issues, no lines, just another cruise as far as I saw it. Why won't you do buffet? The royal class ships have a huge buffet and dining area, and you may be surprised how good the food is. When you arrive, you enter building, but it was not really regulated by times, since people weren't crowding, but once in the building, you are then separated into your tier levels. Is this your first cruise on PCL? If so, maybe ask questions so you know whats going on, and where to go.

Thumbs Up 2

Flag

AuntPinkie 2 years ago

Sorry you are disappointed.

Thumbs Up 1

Flag

bellis6436 2 years ago

Is the ship at capacity? I hope your cruise experience gets better.

Thumbs Up 0

Flag

Gwbigdog 2 years ago

Oops

Thumbs Up 0

Flag

PaulzyJC 2 years ago

Correct, the CHAT is clearly the place no one goes to. That said, I didn't know Princess had a new ship.

Thumbs Up 1

Flag

Other reviews of this sailing

Mexican Riviera

Excellent

Not impressed with Princess