Princess needs to get their act together
Diamond Princess Cruise Review to Alaska - Inside Passage
Ship: Diamond Princess
Cabin Type: Inside
Traveled As: Family (young children)
Reviewed: 4 years ago
Review SummaryWere frequent cruisers and just completed our first Princess cruise in July (2013), taking the Diamond Princess from Anchorage to Vancouver. Overall, wed say, regretfully, that the 5 star-rated Diamond did not live up to its rating.
There were some areas where Princess could greatly improve. To start with, check-in was very arduous. It took 45 minutes for my son and me to check in. Once on the ship the front desk service was atrociously bad. There were no kids' amenities or family activities onboard.
All in all, we probably will not cruise Princess again. They offer nothing beyond the other cruise lines, and were found deficient in a number of areas we feel are very important.
Food and Dining
Service and Staff
Cabin / Stateroom
Pros: Cabin steward and main dining hall service
Cons: Check-in, Desk service and lack of children/family activities