Diamond Princess Cruise Review to Alaska - Gulf of Alaska

Contributor Level: Third Mate

2-3 cruises


Helpful Votes

2 out of 5

Weather was good, but that's all...

Sail Date: June 29, 2013

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Balcony

My main issue with this cruise was the service. I am quite unimpressed with Princess's decision to hire crew from eastern Europe and Asia, particularly since their English language skills were not up to par. I'm not blaming the individual crew members for anything - they did the best they could. However, the people doing the hiring should pick more wisely.
1. Most of the wait staff were east Asians with poor communication skills. When the staff doesn't understand what "on-the-rocks" means while taking a drink order, there is clearly a problem!
2. We were traveling with a handicapped person, and we were given tables with steps to get to them even though they knew we had someone in a wheelchair.
3. In general, the service was mediocre - not what we expected after cruising with Royal Caribbean...
4. One of our stops (Juneau) was very short. Since we already had 3 full days on the ship itself, it would have been nice to have more time at the few stops we did make.

While the landscape in Alaska is beautiful, and the glaciers are spectacular, the reality of the cruise was that there was simply not enough good staff to make this a truly memorable event.
Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Capt. and cruise director seemed good, but the wait staff left a lot to be desired.
Children's Programs
Onboard Activities
Destinations and Excursions
Excursions all went without a hitch! Skagwway was particularly good on the wheelchair accessible excursions.


IF you're doing anytime seating, make reservations in the morning to avoid waiting for a table for dinner - esp. with a party of 6+.

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