Beautiful ship but lackluster service

Diamond Princess Cruise Review to Mexico

Experience: 7+ cruises
Review: 1
Helpful Votes: 16

Overall Rating:

3 out of 5
Sail Date: April 01, 2007
Ship: Diamond Princess
Cabin Type: Suite
Traveled As: Family (older children)
Reviewed: 8 years ago

I have sailed 19 times and the Diamond Princess is the most exquisite ship I have ever been on. Having said that, my stateroom steward was a no show. I had a suite which lacked a lot of the amenities outlined on the website and had to ask the steward multiple times for things that should have been in the room. The buffet food was mediocre. We had been confirmed for first seating for 7 months, and upon arrival on the ship found that we had been assigned anytime dining. I immediately went down to the International Dining Room to speak with the Maitre D. You can no longer speak with the Maitre D, you speak with his "people". I was given no explanation for the mishap but was told to do anytime dining that night, and for sure by the next day everything would be taken care of. We ate in the Savoy Dining Room the first night; service was deplorable. I've had friendly service in a fast food drive thru. We did get our table changed by the next day. Princess has changed since the merger with Carnival. Before the head waiter and Maitre D would come by the tables everynight. The head waiter on this cruise stood at the entrance of the restaurant, I can't say he greeted people as he just stood there, and I never saw the Maitre D in the dining room, ever. The only time I saw him was at the Champagne Waterfall. The quality of the food is infereior to prior days. Our waitress performed her duties well, but lacked personality and that flair that Princess used to be known for. In fact, the overall staff seemed to just do their jobs, no one went out of their way to make us feel welcome or special, nor did we feel that anyone would care if we came back or switched to a different cruise line.

Pros: The beauty of the ship and the balcony in my suite

Cons: Non chalant attitude of staff

Recommends Diamond Princess? Yes!

Was this review helpful? 16

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