Feb. 13th cruise from LA to Mexico
Crown Princess Cruise Review to Mexico
Sail Date: February 13, 2016
Cabin Type: Oceanview
Cabin Number: E610
Traveled As: Couple
Reviewed: 1 year ago
We boarded ship on Feb. 13th to start on a vacation we had been looking forward to all year. My Mom was in hospital when we left home but was going home on the 13th. I found out on Sunday the 14th she was not doing well at all and was not going home. It was then my husband and I decided to interrupt our trip and disembark in Puerto Vallarta to head for home. We talked with Jesse in the purser's office and he was a tremendous help. He coordinated everything for us getting off ship, explained going thru customs, scheduled our return flight home and had our airline tickets waiting for us at the airport in Puerto Vallarta. It was such a relief to have the worry of how to get home taken off of our shoulders and everything went so smoothly. The courtesy and caring shown to us from Princess cruise line was remarkable and will always be remembered. We did return home on the 16th and my Mom was doing a little better but this was not to last long and she did pass away on the 26th. We did purchase travel insurance thru and are in the process of doing the paper work necessary for reimbursement. Hopefully it will go as smoothly as Princess made our trip home.