Crown Princess Cruise Review to Mexico

Contributor Level: Cruise Director

7+ cruises


Helpful Votes

2 out of 5

Handicap wheelchair assistance

Sail Date: December 12, 2015

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

My husband requires a wheelchair to get on board and to depart - I had rented a rolling  transport for him and it was in the cabin when I got on board - the stipulation with that company was that the transport was to be left in the cabin when we left. I went down to guest services the next day and asked if a wheelchair will come to the cabin when we were ready to depart to take us down to the designated station where we were to wait - was told at the desk this was not a policy of Princess - they suggested that when i was ready to leave the cabin to take my husband down to deck 7 - I was on 10 - deposit hiin the waiting area and hop back on the elevator to bring the roller back to tcabin - husband is 91 and I am 86 - told her this was ridiculous - they provide assistance upon coming on board and they should do the same upon departure - wasl told this was not the policy of Princess - I left - next day went back down to guest services - saw another young lady Hailey and told her my story - told her also that there was no way I could leave my husband down on his own as he has dementia - he would get scared - she said she would speak to her supervisor - came back and said they would make an exception with me - to call before I left the cabin and someone would come with the wheelcair and take him off. -which did happen - how do they expect people who cannot walk long distances to get to the elevators on the day of departure and leave?? crawl down the hallways on their hands and knees - this policy for handicappedI  people is not acceptable.----   Did not like the cabinn - way too small - had a balcony - and the plastic shower curtain in the bathroom was not a good thing - I have cruised with Norweigen - Holland America - many with irCelebrity and never had a problem with disembarking with wheechair - will not look at Princess cruises again - this was my first experience with this line and my last. 

Cabin / Stateroom
too small - bathroom too small - plastic shower curtains should be a thing of the pasty.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

Was this review helpful?


Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.


* is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. is not responsible for content on external web sites.

Back to Top