Very unhappy things happened to me in my Princess Alaska cruise trip

Crown Princess Cruise Review to Alaska


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

1.0 out of 5
Sail Date: May 24, 2014
Ship: Crown Princess
Cabin Type: Inside
Traveled As: Family (older children)
Reviewed: 3 years ago

 

My son and I took Princess Crown Cruise 13 days Alaska Off the Beaten Path - Tour (KA6) starting from May 24, 2014. This tour start with 7 days on cruise and then follow with 6 days in land. Before the trip, I purchased a blue Armani Jeans brand T-shirt for my son because we thought my son has to wear formal evening dresses for dinner in Specialty Restaurants. I also thought my son is still young and doesn't need to wear suit and tie, and T-shirts looks good enough for young men. He wore it in the cruise. Then we washed our clothes before we left the cruise for our land tour. I went to the laundry room to check my clothes when they were in dryer. I saw one of Princess staff turning his body immediately facing to my dryer and turned on the dryer which had my clothes inside when I opened the door of laundry room. I am one hundred percent sure the dryer I used was started and don't know why he was so scared and awkward. I saw his face, but I didn't have time to find his name and ID before he ran away. I found many parts of T-shirt faded when I was folding my clothes. And other clothes include my son’s red and green color T-shirts were all ok. I report what happened to one of Princess Staff. But I still thought it is quality problem. So I contacted the Armani store where I purchased the T-shirt after the cruise tour. They checked and told me that is not their problem. They also told me that the T-shirt has cleaner odor which is not detergent for the clothes because we still can smell it on my son’s T-shirt. I am shock and very angry. Therefore I believe that Princess staff who ran away using my son’s T-shirt to wiping down the metal table in the laundry room. I reported what happened to customer service department of Princess one month later. Now Princess cruise pushes my problem aside and told me they cannot solve the problem because my tour is end. Now almost 3 months is over, nobody in Princess Cruise Company contact to me again. So I have to write my review here to tell everyone how Princess Cruise company treats customer. I would never take Princess Cruises ever again.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5
very bad

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Princess staff used my son’s T-shirt to wiping down the metal table in the laundry room. I reported what happened to customer service department of Princess. Now Princess cruise pushes my problem aside and told me they cannot solve the problem because my tour is end. Can you believe it? It is true.

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