Very disappointing cruise

Costa Serena Cruise Review to Europe - Western Mediterranean

Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 0

Overall Rating:

3 out of 5
Sail Date: May 01, 2011
Ship: Costa Serena
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 7 years ago

Very disappointing cruise. Upon arrival on the ship we were not greeted or directed which should have been an early indication of how we would be treated the entire trip. Food quality was very average. Dishes were oversalted, especially the soups. Some of the pastas tasted as though they were heated up from a can. Breakfast service was the same menu for 7 days without the slightest variation. Staff throughout the ship was unsmiling and rarely greeted us as we traveled about. Customer service desk was defensive and indifferent to any issues. We had a problem with out television/remote that took three days to resolve because the desk staff were sure the problem was simply that we didnt know how to properly use a remote when actually the problem was an electrical connection. Staff seemed to be very poorly trained. We would get different information from various staff and when we questioned what the actual procedures might be at the Customer Service desk they just told us that we were wrong and too bad for us without admitting that we may have been misinformed. There seemed to be an extra charge for everything and excursions were over-priced and overcrowded.

Food and Dining

1 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Pros: Cabin was comfortable.

Cons: Food and Customer Service

Recommends Costa Serena? No.

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