Costa Serena Cruise Review to Europe - Eastern Mediterranean

Deck Hand

4-6 cruises


Helpful Votes

1 out of 5

Costa = a la carte crusing

Sail Date: November 01, 2009

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Balcony

Costa has been expanding their ship fleet very quickly. In doing so, they forgot that its more than steel that matters: customer service is what brings back customers.

1. The itinerary did not leave much time to explore each port, even with the shore excursions
2. The 'free time' at the end of each shore excursion was no more than 15 minutes!
3. The ships crew boarders on the rude.
4. Not enough bar service waiters on board, have to wait 30 minutes for a drink!
5. on board prices are very high (although that is really a Euro/$ weakness)
6. SELL SELL SELL: there is a 24/7 seliing going on board. You can't walk down the hall without crew trying to sell spa packages, water, bingo tickets etc.
7. No excercise equipment! to use the gym you have to have a cabin on the Samsura deck: an additional $1000/week upgrade from a balcony deck! (or arond $2500 upgrade from cheapest fare!)
8. Food was mediocre.

Pros: The ports

Cons: Lousy customer service, you pay for everything

Recommends Costa Serena? No.

Food and Dining
Cabin / Stateroom
Service and Staff
Ship Quality

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