Great Cruise...But

Costa Pacifica Cruise Review to Europe - Western Mediterranean

DianaF1

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 67

Overall rating:

3 out of 5

Sail date: June 01, 2009

Ship: Costa Pacifica

Cabin type: Suite

Traveled as: Couple

Reviewed: 15 years ago

Review summary

Overall, our experience was very positive. The ship is suberb, but needs some improvements with customer service, especially English speaking guests.

Ship experiences

Food and Dining

3 out of 5

We dined primarily in New York, New York. The lunch menus were of better quality than our dinner menus. Sometimes the portions, especially at dinner were too small.

Entertainment

5 out of 5

We especially enjoyed Ray Secondino...very personable/talented. Also enjoyed Duo Farenheit and Duo Electronic

Service and Staff

3 out of 5

We found that some of the staff did not have the right information we were seeking. Our main frustration was when we ended our cruise in Citavechia, and we had arranged our transfer through Costa, to Rome. We were told by several staff members, even Deborah, our English speaking representative, that we could leave at 9:15AM. After leaving the ship, we were then told that the transfer would not leave until 10:30AM. The reps organizing the transfers were not helpful, blaimed the Costa Ship crew. We did not leave until 11AM. We only had 1 day in Rome, so time was precious. Very very frustrating, disappointing.

Ship Quality

5 out of 5

Beautiful,clean, love the music theme!

Cabin / Stateroom

5 out of 5

Very comfortable.

Pros: Brand new ship, beautiful, clean

Cons: Did not extend fully to English speaking guests

Great Cruise...But

Overall rating:

Review summary

Ship experiences

Recommends Costa Pacifica? Yes!

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