Great Cruise...But

Costa Pacifica Cruise Review to Europe - Western Mediterranean

Experience: 4-6 cruises
Review: 1
Helpful Votes: 60

Overall Rating:

3 out of 5
Sail Date: June 01, 2009
Ship: Costa Pacifica
Cabin Type: Suite
Traveled As: Couple
Reviewed: 8 years ago

Overall, our experience was very positive.
The ship is suberb, but needs some improvements
with customer service, especially English
speaking guests.

Food and Dining

3 out of 5
We dined primarily in New York, New York. The lunch menus were of better quality than our dinner menus. Sometimes the portions, especially at dinner were too small.


5 out of 5
We especially enjoyed Ray Secondino...very personable/talented. Also enjoyed Duo Farenheit and Duo Electronic

Service and Staff

3 out of 5
We found that some of the staff did not have the right information we were seeking. Our main frustration was when we ended our cruise in Citavechia, and we had arranged our transfer through Costa, to Rome. We were told by several staff members, even Deborah, our English speaking representative, that we could leave at 9:15AM. After leaving the ship, we were then told that the transfer would not leave until 10:30AM. The reps organizing the transfers were not helpful, blaimed the Costa Ship crew. We did not leave until 11AM. We only had 1 day in Rome, so time was precious. Very very frustrating, disappointing.

Ship Quality

5 out of 5
Beautiful,clean, love the music theme!

Cabin / Stateroom

5 out of 5
Very comfortable.

Pros: Brand new ship, beautiful, clean

Cons: Did not extend fully to English speaking guests

Recommends Costa Pacifica? Yes!

Was this review helpful? 60

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