Unceremoniously cancelled!

Costa neoClassica Cruise Review to Europe

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 35

Overall rating:

1 out of 5
Costa neoClassica

Italy, France, Malta, Greece, Israel

Sail date: March 03, 2018

Ship: Costa neoClassica

Traveled as: Singles/Friends

Reviewed: 3 years ago

Review summary

Six months after booking with Costa they cancelled the cruise and didn't tell us. We did get our money back eventually but not with any apology, suggestion of help to find an alternative. I'd be very wary of Costa from here on.

Embarkation

1 out of 5
It didn't happen! We booked back in June 2017 and found out by chance in Jan 2018 that our booking had been cancelled and shifted to another date - so embarkation scores 0.

Ship experiences

Food and Dining

1 out of 5
How can we know when the cruise was cancelled without any consultation? Terrible service.

Onboard Activities

1 out of 5
Untested owing to being left to find another holiday with just a few weeks to go.

Service and Staff

1 out of 5
Can only rate the customer service person who answered the phone when I queried why our booking was showing the wrong date on their website - not her problem apparently, speak with the travel agent.

Ship Quality

1 out of 5
Didn't sail.

Cabin / Stateroom

1 out of 5
Didn't get to use it

Disembarkation

1 out of 5
Never got a chance to get on it let alone get off - still had no explanation.
Was this review helpful? 35

5 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.