Very bad service and food
Costa Magica Cruise Review to Europe - Eastern Mediterranean
Ship: Costa Magica
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 3 years ago
Review SummaryThe ship seemed disorganized. Where we couldn't get simple answers from the ship's entertainment people or Service desk.
Also many ports of call were to short to enjoy them\, they need to evaluate dropping a port and extending the others.
Lack of information on port of calls\, American cruise lines had a show prior to a port and gave information on where to go\, not informal meeting and find a English speaking host.
This cruise had Italians and French and both were extremely rude to only English speaking staff and passengers.
Food and Dining
Views from the dining room were of the life boats and crew smoking.
The dining room staff seemed short handed\, we had to wait in cases over a hour for our main course to arrive while the waiter rushed to service all 24 people assigned him. Assistant waiter was rushing to the kitchen for dishes and no real drink service.
Buffet was of poor quality and staff seemed short handed for they were rushing to clear tables\, but couldn't fast enough.
The buffet area was small and seating was near impossible after it was open a hour and by lunch\, no seating what so ever.
With the poor quality of the Dining room\, the buffet was closed during this time and when it was open during the off hours till 9:00 PM\, it served Pizza and salad.
The crew show was mostly crew members dancing to recorded music\, I liked it when the crew did there own show with their voices.
The main shows were good\, mostly in English since the troupe was from England.
Service and Staff
All shipboard events lack signs and simple coordination\, times to open and close were arbitrary to the crew.
Unlike American cruise ships\, no announcements of when to disembark or deck to disembark.
Many ship's lights were out and it seemed to lack maintenance on many windows and doors.
Light connectors on outside lights seemed to have rusted away and hang there\, but were painted over to hid them.
Cabin / Stateroom
TV had only BBC and a Arabic channel with English speaking channel out of 35 channels.
Pros: ports of call
Cons: Overall service and food