Not what we expected - Не то, что мы ожидали

Boarding the ship took us a very long time. We had to go through three huge lines. The safety briefing was conducted slowly and in five languages​​, just to explain how to wear a vest.  After an hour of standing my back was in pain. We got an offer for drinks "all inclusive" and didn't regret taking it, because even mineral water on board was not free. The food on the ship and in the restaurant and the buffet was poor, especially the fish dishes were very average. Four times out of seven days, our toilet did not work in the morning and it was an inconvenience. Staff service often was not on the desired level. The evening shows were boring, except for a couple of performances. We were on cruises three times befor and always on American cruiselines (Carnival, Royal Caribbean). We expected the same level of service here. But now we see a huge difference and we will not choose again Costa Magica. However, there were employees who we would like to thank for their work: Inacio Fernandes (main waiter, (at dinners), India), I Wayan Sumadi Adi (assistant waiter, Indonesia), Katerina Zakharova (bar waitress), Eka Ayu Dewi (cocktail waitress, Indonesia), Nha Nguyen Thanh (bar waiter, Vietnam). These people were really kind, helpful, polite and in our opinion did their best at the cruise, which made a difference for us.