Costa Magica Cruise Review to Europe - Eastern Mediterranean

Contributor Level: Third Mate

Experience
4-6 cruises

Review
1

Helpful Votes
16

3 out of 5

Not what we expected - Не то, что мы ожидали

Sail Date: May 25, 2014

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Balcony

Boarding the ship took us a very long time. We had to go through three huge lines. The safety briefing was conducted slowly and in five languages​​, just to explain how to wear a vest.  After an hour of standing my back was in pain. We got an offer for drinks "all inclusive" and didn't regret taking it, because even mineral water on board was not free. The food on the ship and in the restaurant and the buffet was poor, especially the fish dishes were very average. Four times out of seven days, our toilet did not work in the morning and it was an inconvenience. Staff service often was not on the desired level. The evening shows were boring, except for a couple of performances. We were on cruises three times befor and always on American cruiselines (Carnival, Royal Caribbean). We expected the same level of service here. But now we see a huge difference and we will not choose again Costa Magica. However, there were employees who we would like to thank for their work: Inacio Fernandes (main waiter, (at dinners), India), I Wayan Sumadi Adi (assistant waiter, Indonesia), Katerina Zakharova (bar waitress), Eka Ayu Dewi (cocktail waitress, Indonesia), Nha Nguyen Thanh (bar waiter, Vietnam). These people were really kind, helpful, polite and in our opinion did their best at the cruise, which made a difference for us. 

  Посадка на корабль производилась очень долго, для этого нужно пройти три очереди. Инструктаж проводился медленно и на шести языках, всего лишь поясняя, как надеть жилет - после часа стояния разболелась спина. Мы воспользовались предложением для напитков "Все включено" и не пожалели, потому что даже минеральная вода на борту была платной. Еда на корабле и в ресторане и в буфете была ну очень скромной. Особенно рыбные блюда оставляли желать лучшего. Четыре раза из семи дней наш туалет не работал и это доставляло определенные неудобства. Работа обслуживающего персонала не на  должной высоте. Вечерние шоу были скучными, за исключением пары выступлений. До этого мы были в круизах три раза и всегда на американских линиях (Carnival, Royal Caribbean), потому и здесь ожидали такого же уровня. Но теперь мы видим огромную разницу и не выберем еще раз Коста Маджика. Но были сотрудники, которых хочется отдельно поблагодарить за их работу: Inacio Fernandes (main waiter, India), I Wayan Sumadi Adi (assistant waiter, Indonesia), Katerina Zakharova, Eka Ayu Dewi (cocktail waitress, Indonesia), Nha Nguyen Thanh (bar waiter, Vietnam). Эти люди были очень вежливы, позитивны и профессиональны. 
Ship Quality
Food and Dining
Service and Staff
Thank you to Inacio Fernandes (main waiter, India), I Wayan Sumadi Adi (assistant waiter, Indonesia), Katerina Zakharova, Eka Ayu Dewi (cocktail waitress, Indonesia), Nha Nguyen Thanh (bar waiter, Vietnam)
Entertainment
Destinations and Excursions
Cabin / Stateroom
The toilet did'n work in the morning 4 of 7 days. Room was clean and steward did well.


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