Not what we expected

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 15

Review summary

Just returned from 7 days cruise from Savona, Italy. Our group of 20 people was bit disappointed with Costa cruise line. My friend and I booked 3 excursions ahead of time thinking that we will save some money on the conversion rate that was going up. Little that we know that there were only few English speaking passengers on board. 2 of the excursions were cancelled the morning of the event and one excursion had old guide who tried to navigate English and German at the same time but neither language was his native. But what disappointed us the most that the monies that we paid were not returned to our credit cards but rather added to our onboard credit which we never had a chance (or had a desire) to spend on the ship. Talking to representatives from the cruise line proved to be senseless. Also food was bad, especially in the morning buffet had very limited variety and not tasty at all. Our waiter was rude and not very welcoming as also most barmen on the ship. I guess they didnt like the fact that we all bought beverage packages and all the drinks we served were for free. Anyways, we wouldnt book Costa again (at least any time soon) but wanted to say Thank you to Tatiana and Mary at the excursion desk for their help getting us through and to stateroom cleaning people, they were all good for us. Also we loved all cities in Italy, Spain and Malta that we visited.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Pros: Itinerary and stateroom cleaning staff

Cons: breakfast buffet\, waiter and bartenders\, excursions organization

Recommends Costa Magica? No.