ants1980 Cruise Review on Costa Diadema on Dec 24, 2018

Item: Costa Diadema
Rating: 2
Author: ants1980

Costa Diadema Cruise Review

ants1980

Contributor Level: Second Mate

29 Days Till Next Cruise

Reviews: 11

Helpful Votes: 204

Overall rating:

2 out of 5

Sail date: December 24, 2018

Ship: Costa Diadema

Reviewed: 5 years ago

Review summary

My first and last time cruising with Costa. Where to start...the service was so poor, wondering whether this is because you have to pay 10 euros service charge definitely per day so they dont feel like they need to make any effort?! Didn't meet our cabin steward until day 5 (previous 2 cruises have met them within minutes of arriving on board and they couldn't do enough) only encountered one friendly staff who was our waiter at meal times. Even at meal times there was occasion where i waited 45 mins for a drink to arrive. Also had one day where our dirty towels were left out on the floor and were not replaced and also had to remove the soap dispenser in the shower ourselves after two days of it being empty to give them a hint it needed refilling. The bar staff regularly got our drink order wrong (if they could even understand our request for two large beers!), the entertainment was so dated and mostly cringy and the organisation of bar opening times was stupid. They regularly closed the main bars with outside decks for sail offs for things like mass service...surely they could have done it before or after sail off so people could enjoy the sail off with a drink? Not sure whether its just Costa or the fact that i recently went on a Royal Caribbean cruise where the service and everything else was outstanding. I know this post makes me sound miserable but it is my honest opinion. I love cruising and just felt this really lacked! On the plus the port stops were brill and had so much fun exploring 😁

3 Comments

cruisereckoning 4 years ago

Sorry for the disappointment.

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robsky55 5 years ago

We have exactly the same opinion about this cruise

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kendor 5 years ago

Costa is miserable.

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