Good Iceland and Ireland Cruise

Celebrity Silhouette Cruise Review to Europe - Western Europe

digest76138

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.3 out of 5

Verified Review

11 Night Iceland And Ireland (Rotterdam Roundtrip)

Sail date: July 17, 2024

Ship: Celebrity Silhouette

Cabin number: 9244

Traveled as: Couple

Reviewed: 4 months ago

Review summary

1. A negligence of your Team Assist that did not care of your company promise to provide the $150 onboard credit. 2. A not acceptable service provided by the “Exclusive Kinsale, Cork City and Blarney” excursion tour guide. Her very fast talk with a badly recognizable accent and scarce comments brought us as well as other tourists to the understanding that the tour failed and was not worth any penny of $398 paid.

Embarkation

4 out of 5

A negligence of your Team Assist that did not care of your company promise to provide the $150 onboard credit. 2. A not acceptable service provided by the “Exclusive Kinsale, Cork City and Blarney” excursion tour guide. Her very fast talk with a badly recognizable accent and scarce comments brought us as well as other tourists to the understanding that the tour failed and was not worth any penny of $398 paid.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

4 out of 5

Entertainment

5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

4 out of 5

There were two cabinet door hingers broken. Air-conditioner control did not allow to reduce the stateroom temperature. I called a technician and he did not fix the problem.

Ports of call

Akureyri, Iceland

5 out of 5

Isafjordur, Iceland

5 out of 5

Reykjavik, Iceland

5 out of 5

Cork, Ireland

2 out of 5

A not acceptable service provided by the “Exclusive Kinsale, Cork City and Blarney” excursion tour guide. Her very fast talk with a badly recognizable accent and scarce comments brought us as well as other tourists to the understanding that the tour failed and was not worth any penny of $398 paid.

Thumbs Up 0

Waterford, Ireland

5 out of 5

Disembarkation

5 out of 5

6 Comments

Ladyjunecliff 2 months ago

Thanks for the review. We only review the posts. Do not have anything to do with the service. It’s to help others look at reviews to decide if the particular cruise ship and ports fit their needs/wants. You have to go directly to the cruise company to voice complaints.

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Gwbigdog 4 months ago

Thanks for sharing

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cruising2004 4 months ago

Thank you for your review. Celebrity will not see this review, you’ll have to email them.

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BarbSeymour 4 months ago

Sometimes we need to take responsibility and not deflect . If her accent was hard to understand and she talked too fast you should have asked her to slow down .

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javawoody 4 months ago

Appreciate the post

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HeavySeas 4 months ago

Thanks for sharing your cruise experience and glad you enjoyed your cruise

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