Could have been wonderful if service had been honest and responsive. Unfortunately, it wasn't. Concierge upgrade was definitely NOT worth it.

Item: Celebrity Silhouette
Rating: 3.8
Author: marcje

Celebrity Silhouette Cruise Review to Caribbean - Eastern

marcje

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 9

Overall rating:

3.8 out of 5

Verified Review

7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)

Sail date: November 19, 2017

Ship: Celebrity Silhouette

Cabin type: Balcony

Cabin number: 1245

Traveled as: Large Group

Reviewed: 6 years ago

Review summary

The goal was a relaxing cruise with the extended family. It was an overall good cruise, except that we had a very bad experience the first night and the staff did not respond appropriately.

Embarkation

3 out of 5

Even though the higher level cabin was supposed to provide a special line for check in, we still had to wait in the security line for 1 1/2 hours.

Ship experiences

Food and Dining

5 out of 5

We enjoy set seating times as this provides consistent staff. They learned what we liked and were happy to enable these requests.

Craft Social Bar

5 out of 5

Amazing food, excellent service.

Onboard Activities

4 out of 5

Trivia was fun. Prizes weren't great.

Service and Staff

1 out of 5

Guest relations and concierge were poor and insufficiently responsive. Multiple statements were proven to be untrue. Insufficient credit provided when we were forced out of our cabin by a bug infestation.

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

The cabin was great with a very nice balcony, but the concierge service meant nothing.