My review... Continued. We felt the service was beyond perfection from our room steward (William, Deck 9) to our Moonlight Sonata dining staff (Roberto, our waiter; Trevis, his assistant; and Gally, our sommelier). And we would be remiss if we did not mention Olha in the Oceanview Cafe, who cheefully greeted us every morning. Ah but that's what they are supposed to do. True, but please realize they do it, seven days a week, 12 hours a day leaving family behind for seven months. These are the heart of a great cruise experience. If you do not have such experiences as a guest, don't blame the crew. In all the cruises we have taken, we remember one key point: WE ARE THE GUESTS, NOT THE BOSSES. We get respect, because we give respect.
The our evening meals served in Moonlight Sonata were incredibly varied and delicious. However, the Oceanview Cafe got to be somewhat repetitious and predictable, but perhaps that is to be expected when the bulk of the cruisers take breakfast and lunch in Oceanview. So be warned: time your meals carefully. It is a great place for kids.
Our biggest dining disappointment was the fact we could no find no where on the ship where we could get a simple cup of coffee other than in the Oceanview. We are not frappe, mocha, latte types of coffee drinkers but that is all we could find below deck 14. Cleaver marketing to sell coffee drinks, but not for us.
We were also a bit disappointed that on practically every deck we were passing a bar. Don't get me wrong: I will imbide in adult beverages as well, but the Eclipse didn't seem to strike a balance to accomodate those who don't drink (and we met many of those travelers) and those who drink moderately or less.
We would rate the entertainment as 50-50, and we would have enjoyed a full length production rather than an hour show.
We also thought the Eclipse was not very kid or family friendly. This was not just our observation, but comments were heard from parents post cruise. This is not a criticism, but just something future cruisers might want to consider and make up their own minds.
We did manage to have our photos taken on several occasions-- something we urge everyone to do, but the results were weak. I know you're thinking the camera doesn't lie, but even the most amateur photographer knows to check the results to make sure there isn't glasses glare. We didn't choose the best picture, but the least bad.
We also thought that our stops were among the best we have seen or experienced. Alaska is an incredible place even if you see it only from the veranda of your stateroom.
Overall, our criticisms are more annoyances than anything else. If the staff and crew-- those you encounter on a daily basis-- don't measure up, the cruise experience can be a dreadful one. But without question the staff and crew we met and dealt with on the Eclipse was highly competant, personable, and professional and we will remember each of them and the joy they gave us.
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