Extremely disappointing

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 8

Review summary

This was to be my first cruise experience.  My 10 year old daughter and I were joining up with other family members who are seasoned cruisers and we were really looking forward to a taste of modern luxury.  We were upgraded to Aquaclass so it all started off very well.  Check-in was extremely busy and although Aquaclass had a dedicated check-in line and check-in time of 11am, my cousin who had a check-in time of 2.30 got on the ship before me.  Nobody seemed to be sticking to their times although that didn't bother me.  Staff were friendly and helpful and we were so happy once we were on.  Then it started to go a bit downhill.  There seemed to be a distinct lack of staff around, the bars were mobbed and it took me 20 minutes to get served for 1 drink.  Drinks packages were all part of the cruise and I upgraded to premium so that I could enjoy a glass or two of champagne.  I wasn't there to get tanked up but I often found myself not bothering at all as it was just too much effort to wait at the bar.  I had been led to believe that staff would be circulating and be very attentive.  Sadly this was not the case, I saw one waiter around the pool on the Saturday but naturally he was never available.  This seemed to be the general way of things for the whole weekend.  Thankfully plenty of other cruisers told me the service was not normally like that.  I was glad to hear this as if this taster was meant to help me decide whether to cruise in the future, it would have seriously put me off.

 

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Southampton (London), England

Le Havre (Paris), France

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