Some disappointments

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 10

Review summary

We enjoyed the cruise very much. The food was superb, in particular, the brunch. The entertainment was excellent, in particular, the comedian. However, the mattress & bed linens were disgusting. The mattress was old & hurt my back & the pillows should be tossed. They had a very bad odor & were all stained. There were blood stains & coffee stains on my sheets as well. The bathroom also needs some upgrading. I hardly slept due to these conditions. The room was stuffy & emitted the same odor as the pillows & was truly sickening. On the good side, the rest of the cruise was great. My husband & I heard similar complaints from others in the elevators & by the pool. We have been on Celebrity before back in 2005 to Italy & the beds were not at all like this. We would like to consider another cruise, but not until we are assured that the bedding has been replaced & new linens & pillows are available. I would like to add that the courtesy of wheelchair users be enhanced & implemented for all users of handicap equipment. They should be the first on & the first off, which was not the case with my husband. I do not mean to be critical, however, constructive criticism is & should be welcomed. Again, we had an enjoyable cruise except for the above mentioned & were glad we didn't have to spend a lot of time in our cabin. Thank you & hope that some consideration will be given to the suggestions stated.

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Miami, Florida Did not visit port

Coxen Hole, Roatan, Bay Islands, Honduras Did not visit port

Cozumel, Mexico Did not visit port

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