Some disappointments

Celebrity Constellation Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall Rating:

4.0 out of 5
Verified Review
5 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 07, 2013
Ship: Celebrity Constellation
Cabin Type: Balcony
Traveled As: Singles/Friends
Reviewed: 4 years ago
We enjoyed the cruise very much. The food was superb, in particular, the brunch. The entertainment was excellent, in particular, the comedian. However, the mattress & bed linens were disgusting. The mattress was old & hurt my back & the pillows should be tossed. They had a very bad odor & were all stained. There were blood stains & coffee stains on my sheets as well. The bathroom also needs some upgrading. I hardly slept due to these conditions. The room was stuffy & emitted the same odor as the pillows & was truly sickening. On the good side, the rest of the cruise was great. My husband & I heard similar complaints from others in the elevators & by the pool. We have been on Celebrity before back in 2005 to Italy & the beds were not at all like this. We would like to consider another cruise, but not until we are assured that the bedding has been replaced & new linens & pillows are available. I would like to add that the courtesy of wheelchair users be enhanced & implemented for all users of handicap equipment. They should be the first on & the first off, which was not the case with my husband. I do not mean to be critical, however, constructive criticism is & should be welcomed. Again, we had an enjoyable cruise except for the above mentioned & were glad we didn't have to spend a lot of time in our cabin. Thank you & hope that some consideration will be given to the suggestions stated.

Food and Dining

5 out of 5
in particular, the brunch & the San Marco fixed seating.

Onboard Activities

5 out of 5
more bingo games & less talking from the caller

Entertainment

5 out of 5
All excellent, in particular the comedian

Children's Programs

did not apply

Service and Staff

5 out of 5
Staff was superb

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5
Beds, pillows & linens need to be preplaced with new. Bathroom needs updating.

Ship Tip

The brunch was superb, plentiful & very artistic. Should do more brunches & less fixed seating for dinner.

Miami, Florida Did not visit port

live close to Miami & visit ocassionally.
did not get off to visit

Cozumel, Mexico Did not visit port

did not get off. Been there before
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