Not what we were expecting
Carnival Victory Cruise Review to Caribbean - Bahamas
Contributor Level:
Deck Hand
Cruises: 2-3 cruises
Review: 1
Helpful Votes: 30
3 Night Bahamas (Miami Roundtrip)
Sail date: July 05, 2019
Ship: Carnival Victory
Cabin type: Oceanview
Cabin number: 1247
Traveled as: Singles/Friends
Reviewed: 4 years ago
Review summary
This Cruise line needs to work on a lot of things.Embarkation
When we arrived to the port to get on the cruise, the person handling our bags asked us for a tip and when we did not have the amount of money he wanted he cussed at us and said that we were ridiculous. It was not a friendly way to get on the cruise ship by any means. It was actually quite upsetting that carnival has workers that behave like that.
Ship experiences
Food and Dining
The first day and night we were on the cruise we went to the assigned dining room that was on our cruise ship card because we paid for the package that included that specific dining room. When we went to check in with the hostess she told us that our package was for the buffet and we were shooed away. We ate in the buffet the first night and it was not good at all. The food was cold and there were very few options for eating at 6 o clock. When we went to the buffet for breakfast the next day one of the people we were with got a bowl of cereal. She went to pour the milk in her cereal and the milk was curdled and nothing came out of the carton but chunks. We informed the waitress about it and all she said was "I'm sure they aren't all like that so go get a different one."
The next night we went back to the dining room even if we had to pay for the food, we just wanted a good meal. Our waiter came over and we explained to him what happened and he was extremely disappointed with the hostess and said he would get it taken care of. He also said that he was sorry because the dining area is what we had already paid for so we should have eaten there the entire time. He even admitted that the buffet was not good. Our server in the dining room was amazing and we requested him again for our final night.
Onboard Activities
The gym was very nice. The putt putt section could have been better, but that was not a big deal. The pools were nice too, thought they could have been a little larger since there was so many people and children.
Entertainment
We never went to the stage shows but the music was kind of disappointing. The person singing in the main bar on the third floor sang the songs every night so it got to be a little old listening to that performer. Also the bands in the casino could have been more up beat. I have been on carnival before when the music on all ends was amazing.
Service and Staff
I thought the customer service could have been a large amount better. I understand that the people working on the cruise are foreign but most of them could barely understand us or we could not understand them. The bartenders at almost every bar on the ship would look at us and not get our drink order. At every bar we waited about 30 minutes for a drink even if they were not busy. I asked several people for a list of exactly what I paid for so I could avoid the whole dining mix up and no one seemed to understand what I was asking for and if they did they said they could not do that. The directions of things such as the onboard safety training and exiting the ship were very unclear and when asked the ship personnel had an attitude. I also paid for two birthday packages and when I booked the cruise the lady I booked with said that on the first night the room would be decorated with balloons and other festive things for birthdays. We did not receive such things. On the last day we woke up and one of the ship personnel knocked on our door and gave us a small card for a free birthday picture from Carnival and spa service that expired the day before. I felt like we spent way too much money especially since we did not get things we paid for. The customer service on Carnival was by far the worst customer service I have ever received on any vacation.
Ship Quality
Cabin / Stateroom
When booking the room, the lady said that we would have more than enough room for five people and that it was very spacious. It definitely was not the case. It was very small and crowded.
Ports of call
The people with our bags were extremely rude and begging for money. They also cussed at us when we didn't get the money amount they wanted.
Thumbs Up
2