Sail Date: April 09, 2015
Reviewed: 2 years ago
Traveled As: Couple
Room Type: Balcony
We just returned from the Carnival Victory 4 night cruise to Key West and Cozumel. Be warned, this is a party cruise. The ship was completely full which hindered our ability to be moved to a different room. We stayed in stateroom 6439 with a balcony. The room was what we expected but it certainly could use a total wipe down. We took sanitized wipes and wiped down the entire room immediately upon arrival. There were still folks waiting to go to the airport that had just debarked from the ship a few hours earlier. So it was obvious there wasn't enough time to fully turn over and clean the ship.
One thing I didn't realize is that this ship also offers interior, less expensive rooms directly across from the balcony/more expensive rooms. Unfortunately for us, we were placed across from a huge sorority/fraternity that had multiple rooms. We expected them to be a little loud, what we didn't expect was how bad it would get. We got NO sleep the entire trip. They screamed, partied and hung out in the hallway pumping music. They were drunk all the time which caused them to fight regularly as well. They beat on walls, slammed doors and trashed the hallways. Every morning we would wake up to a hallway full off half eaten food that was thrown everywhere and wine bottles. By the third night, we contacted security due to the screaming. At the first call, around 9:30PM, we were told someone from security would come down. Over an hour later, we called again and were told that no one in security was available to come assist us as they were all busy with port authority in Mexico (we were leaving port at 10PM). We then had to call a third time in the middle of the night due to the fighting. I was told they would send someone over, no one showed. The next day we went to Guest Services to explain what was happening. We were very upset that security never showed up. What if the fighting and screaming was an actual emergency? We were apologized to multiple times. The head of security came to meet with us. He apologized as well and assured us they would be there to monitor the hallway the last night and handle this. They didn’t show up. We called around midnight and they sent someone down but the moment they left the kids began again. In the middle of the night I called again and informed them if they didn’t take care of this, we would handle it ourselves. Finally we got some quiet from around 2-4am, then they returned at 5am and started again.
I am very saddened and disappointed that we didn’t get any rest and the security on the ship was less than average.
The ship has two very small pools. One is adult only, aka, a drunken twerking party place. The other was for kids and family. It is TINY. I would not have let my kids in that pool. It was filthy. The slide was the only thing that seemed to keep the kids busy. There is a serenity location for adults only with two hot tubs that aren’t hot but chairs are very limited. The casino does allow smoking which also impacted the sports bar so we didn’t get to enjoy them much.
As for food, it was average. The dinners were good but there is a $20 cost steaks or anything that wasn’t offered for that night. There were always lines for food during the day. They had two sides available for each buffet but would only open one side for lunch and afternoon food. I am not sure if this was due to the lack of staff but it made for a very long wait for anything to eat. The ship was not clean. Carpets, tables etc…were always dirty. They don’t seem to really wipe tables and chairs down fully.
We took the bike and snorkel excursion in Cozumel. I would not recommend it. Our tour guide was wonderful but the excursion was a joke. We arrived after a 20 minute cab ride to an old run down hotel. We were then told we would bike from there back the same way we drove. We would see “replica” ruins and would also have to ride on the interstate some. We passed on the biking and waited for the group to return and rejoined for snorkeling. The reefs were totally dead. The fish were beautiful. Not much to see. We did however get the recommendation for a local restaurant Café Bravo, it was wonderful. It was our favorite part of the trip. We were scoping this cruise out as one to take our family on for our wedding due to the shortness of the trip. I would only suggest this cruise to people who want to drink and remain drunk for 5 days. Anything with families or anyone wanting to relax, I would stay away. We will not be sailing with Carnival again.
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