Customer service 😇

Item: Carnival Sunshine
Rating: 2.9
Author: Dave22546

Carnival Sunshine Cruise Review

Dave22546

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 24

Overall rating:

2.9 out of 5

7 Night Canada/New England (New York Roundtrip)

Sail date: September 09, 2017

Ship: Carnival Sunshine

Traveled as: Family (young children)

Reviewed: 1 year ago

Review summary

The staff was amazing, the ship and the destinations sucked for the time of the year.

Embarkation

2 out of 5

The port was in the middle of NYC and it was very hectic and stressful up until you get on the boat.

Ship experiences

Food and Dining

4 out of 5

I remember hot chocolate and a hazelnut cake that blew us away. It was the best combo ever. The food was exceptional in the Asian restaurant.

Onboard Activities

3 out of 5

I don't remember doing much. But I don't blame the crew or the boat for that.

Children's Programs

3 out of 5

My daughter had fun but it was cold and the kids had to stay in the playroom. I'd be bored but she was good.

Service and Staff

5 out of 5

We had a major issue with our room. We were below the crew service hallway and they were making noise all night and day. When we spoke with Millie from customer service she not only moved us with our 2 year old daughter, but she bought her a carnival teddy bear. She still has her bear and loves it to this day. 5 years later we will need to show her where she got it from on our next cruise.

Ship Quality

2 out of 5

They ship has some facility outages and needle gunning all over the ship. During our trip, we were in the hot tub getting blasted every 15 minutes with the fog horn while having a blast with our new friends.

Cabin / Stateroom

2 out of 5

The first cabin was rattling and noisy from the service deck above. The second cabin was musty and boring.