Carnival Sunshine Porthole Stateroom PC

Loved the porthole cabin! Would choose again!

I'd like to reiterate that this was not the fault of our steward as he was spectacularly amazing. On the first 2 sea days of the cruise, the sewage drains backed up from the bathrooms and flooded our cabin with filthy water containing used toilet paper particles, a used bandaid, rotten sulfur-smelling water, and particles of god knows what. As we were walking back to our room we overheard several of the occupants of the adjoining rooms state that they had already alerted the ship's team to this issue, yet when we discovered that our room had also flooded we were greeted with someone who seemed surprised and unaware of what was going on. It took over an hour for housekeeping to come to our room to clean up and it took even longer to have the nasty water extracted from the carpet. A blower was in our room for 2 days, with the staff having to enter multiple times a day to check on the issue - this was because the room flooded a second time the very next day!!! I would like to point out - the nasty sewer water carpet was NEVER CLEANED, NEVER SANITIZED, it was merely extracted and dried. EW! Let's just note here that after speaking with guest services - the young lady was very apologetic and polite - we were offered a grand sum of $50 to "make up for" the inconvenience. My parents, by the way, were offered nothing to make up for their inconvenience of having to share their bathroom with us for 2 days in a row. I manage a high-end luxury apartment community, and I have actually had this happen to one of my tenants. We waived one month's rent for her, which was over $2200, for the inconvenience, paid to have her apartment cleaned, AND we cleaned her carpets professionally. The flood in my tenant's apartment was no fault of the company's, yet we truly made the situation right as we are a conscientious business who believes in taking care of our customers. Being offered $50 told me that my business does not matter to Carnival. Even had I been offered a credit that was equivalent to the 2 days' cost of my ticket would have been acceptable. I do not believe that this is the fault of the young lady at the desk - she was obviously not given the power to make this situation right. Secondly, we pre-ordered one of the packages offered for the room that included champagne & 2 glasses. The glasses were shattered in the box, which when we opened it, spilled broken shards of glass onto our floor. The glasses were replaced but we had to wait until the next day. After waiting in a 40 minute line at guest services, we were then redirected to the candy store where we again had to wait in line yet again. We were not offered an apology or any type of compensation for our time.

cabin stewards was awesome and did anything we needed him to to, did room make up twice a day, had ice in room very day and night, and towel animals every night