Not what I expected
Carnival Spirit Cruise Review to Alaska
Sail Date: May 01, 2009
Cabin Type: Balcony
Traveled As: Large Group
Reviewed: 8 years ago
Cabin Type: Balcony
Traveled As: Large Group
Reviewed: 8 years ago
Review Summary
Our room flooded before we left Vancouver. Customer service was not helpful and really didn't care. Our room was wet for 2 days, but they would not move us (and they were not full) and someone from our party could not come and their room was empty. Until they upgraded someone else.The person I did find on my way to the customer service desk was very helpful and started working on the problem immediately, but since I had found someone they said they were working on it.
It will be awhile before I use carnvial again.
Ship Experiences
Food and Dining
Dinning room food was very bland. I think the entertainment in the dining room was ok.
Entertainment
Didn't care for the entertainment. I think the specialist and cruise director could have been better.
Service and Staff
Going above and beyond - the guy who started working on the room condition. Our room steward who put the extra towel animal in our room the night after I went to bed early with a headache.
The customer service desk - NOT WILLING TO HELP AT ALL.
The customer service desk - NOT WILLING TO HELP AT ALL.
Ship Quality
The ship was clean and it's a pretty good size ship.
Cabin / Stateroom
Balcony size was small - room flooded (no one cared). Location was great we were on port side (recommended). Our room steward was awesome. Bed was very comfortable
Pros: Liked the ports we visited. Sitka was my favorite
Cons: Food, Customer Service, Entertainment, Activities on board
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